Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured and guarantee all workman ship   Our Service Guarantees Include:  We’re Serious About Service - our plumbers are friendly, courteous and professional. We’re dedicated to providing quality plumbing repairs that you can depend upon. Save Money - with free consultations, upfront pricing, and dedication to meeting our customers needs the first time, we want to deliver on time, and on budget! No Job is too Small for Port Plumbing - it doesn’t matter how small the job is, Port Plumbing will be able to help. Detail Oriented - it is Port Plumbing’s policy to use drop cloths and clean up after ourselves, so you’ll never be left with the mess. Always Prompt and Reliable - whether it is in the middle of the night, a weekend, a holiday, anytime, we’re always here when you need us. Fully Stocked Service Vehicles - Port Plumbing vehicles are fully equipped and stocked with most parts, accessories and products to get your job done fast and at the lowest cost possible. Plumbers you can Count On and Service you can Trust - Port Plumbing guarantees that you will always be happy, no matter what it takes. We have a network of other qualified skilled tradesmen to make jobs run smoothly.

Question 2

How did you decide to get into your line of work?

Accepted Answer

It wasn't really a decision I just fell into this line of work, after leaving school at the age of 16 my father asked a good mate of his to give me a job, I started my apprenticeship the following Monday and now over 21 years later Im still plumbing.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

The team at Port Plumbing took what was in my head and transformed it into one fantastic bathroom. The concept that I went with in the end was better than anything I’d have been able to imagine and it was turned into a reality within a matter of weeks. The team were on hand to make a few tweaks and accommodate some last minute ideas that I’d had. When they handed the bathroom back to me it was incomprehensibly better than I had ever hoped and it is solely down to the vision and execution of Reid and the team at Port Plumbing. The experience of working with them was nothing short of excellent and I wouldn’t consider going anywhere else for my plumbing and renovation needs in the future. — Dr. K. Larkings, Lighthouse Beach Port Macquarie.

Question 4

What do you like most about your job?

Accepted Answer

The satisfaction of repairing a plumbing problem as quickly as possible to get our clients smiling again

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Firstly ask if the person or company is fully licence and insured.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

We have a leak and have no idea how to find it!  Port Plumbing’s pipe and leak detection equipment enables our technicians to pinpoint the position of leaks under concrete floors or in walls and cavities quickly and confidently, with minimal damage or excavation.  We use high quality electronic leak detection and location equipment to find, log position and depth of pipework leaks. We have the latest acoustic listening device equipment that works with the most up-to-date electronic correlation equipment to give accurate positioning of all types of hidden leaks.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Plumbers you can Count On and Service you can Trust - Port Plumbing guarantees that you will always be happy, no matter what it takes. We have a network of other qualified skilled tradesmen to make jobs run smoothly. Always Prompt and Reliable - whether it is in the middle of the night, a weekend, a holiday, anytime, we’re always here when you need us.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Factors that make us distinct and superior compared to other plumbing companies include:  A focus on plumbing repairs, maintenance and plumbing alterations. We’re fully equipped and trained, with a high pressure water jet, CCTV in-pipe inspection camera, and pipe and leak locating equipment.  You will not be required to pay an inflated rate to a third party to obtain these services. We provide detailed quotes and upfront pricing (with video imaging if applicable). Prompt and reliable service, with an emphasis on reliability and honesty.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Your address, your phone number, a short description of work required, when the work is needed to be completed as in today-tommorow-next week or next month,

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Call us with some details of the work required. 2. If you want to do an alteration know what you want and we will turn it into a plan. 3. If you need us to work in an area, make a clear path and clear out any cupboards that we may need to access.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Always Prompt and Reliable - whether it is in the middle of the night, a weekend, a holiday, anytime, we’re always here when you need us. fast plumbing repairs backed up with old school service,Port Plumbing guarantees that you will always be happy, no matter what it takes.

Question 12

What makes your pricing competitive?

Accepted Answer

We are straight forward and up front when it comes to pricing, we will on most jobs provide a quotation to make permanent repairs to any plumbing problem.

Question 13

How do you normally charge for your service?

Accepted Answer

We provide detailed quotes and upfront pricing (with video imaging if applicable).

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

A focus on plumbing repairs, maintenance and plumbing alterations. We’re fully equipped and trained, with a high pressure water jet drain cleaners, CCTV in-pipe inspection camera, and pipe and leak locating equipment.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We’re Serious About Service - our plumbers are friendly, courteous and professional. We’re dedicated to providing quality plumbing repairs that you can depend upon. Save Money - with free consultations, upfront pricing, and dedication to meeting our customers needs the first time, we want to deliver on time, and on budget! No Job is too Small for Port Plumbing - it doesn’t matter how small the job is, Port Plumbing will be able to help. Detail Oriented - it is Port Plumbing’s policy to use drop cloths and clean up after ourselves, so you’ll never be left with the mess. Always Prompt and Reliable - whether it is in the middle of the night, a weekend, a holiday, anytime, we’re always here when you need us. Fully Stocked Service Vehicles - Port Plumbing vehicles are fully equipped and stocked with most parts, accessories and products to get your job done fast and at the lowest cost possible. Plumbers you can Count On and Service you can Trust - Port Plumbing guarantees that you will always be happy, no matter what it takes. We have a network of other qualified skilled tradesmen to make jobs run smoothly.

Port Plumbing

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