Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Poolwerx Mindarie carries full liability ,indemnity and work cover for all staff working with Poolwerx Mindarie and Butler  We guarantee our service and work ,provided what was required to make good is carried out , this includes filter change ,repairs and maintaining recommended water levels and run times

Question 2

How did you decide to get into your line of work?

Accepted Answer

we joined Poolwerx which was already a thriving operation of over 10 years in the northern beaches of Mindarie and took it one notch higher and are opening stores to compliment the Mobile business

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

pool has been left unattended for the whole of the winter and has gone green and black  pool party is Saturday and we are called thursday to repair ,pool was sparkly clear and clean and party was hit with kids

Question 4

What do you like most about your job?

Accepted Answer

Best part of the job is satisfaction that the pool is safe and clean for the whole family to enjoy  knowing we have left the pool clean and ready to use

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

are you experienced and are you part of a trusted group do you have current police clearance and do you hold Australian recognised qualifications in pool chemistry do you have liability and indemnity insurance and work cover you can show before entering property

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

what is the correct chemical levels including acid and chlorine how long to run the pool and spa and is it safe to swim

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our strong brand in market ,Our reliability and experience  Poolwerx is the 3 largest global pool and spa operator and Australia's and New Zealand largest for one reason and that is customer service and reliability

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Poolwerx are the largest aftermarket pool and spa service company in Australia and New zealand  we have full certified service tech support staff so make sure your pool is safe and clean for the family to use All our staff are fully trained have current police clearence

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

State of pool if it is cloudy ,green or black is pool leaking or losing water  does the pump and chlorinator work and switch on and run as normal  does pool have full flow

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

fill pool to required levels so our service personnel can to a full backwash and filter clean  make sure filter has been running for 8 hrs prior  if you have chemicals to use leave these out in full view of service person

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer free install for all pumps ,chlorinators and filters purchased through poolwerx butler if through oneflare and extend warranty 1 extra year above and over manufactures warranty

Question 12

What makes your pricing competitive?

Accepted Answer

our standard of service and experience sets us apart from the others we may be a few dollar more expensive but we are highly skilled and know our trade so we will save you money  by making it right the first time

Question 13

How do you normally charge for your service?

Accepted Answer

we carry mobile eftpos and accept visa mastercard and cheque nd savings on completion  account can be opened for regular users on a 7 -30 day account on approval

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

on going maintenance of domestic and commercial pools and spas  pool and spa pump and heating specialist repairers leak detection and repairs in fiberglass and liner pools

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

cert 3 and cert 4 pool and spa certificate  all staff have undergo ongoing training in chemicals and all austomation

Poolwerx Mindarie

Business contact details

Opening hours

Business description

Browse pool and spa experts by suburb

Services

Qualifications

Add your review

Frequently asked questions

Are you an insured business and do you guarantee your work?

How did you decide to get into your line of work?

Need an expert?

Customer

Businesses

Cities

About Oneflare

Oneflare group

Download our apps