Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are insured with public liability cover and we always guarantee all of our work.New installation parts and labour are covered with a 5 year warranty. Replacements with 1 year.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I really love working with my hands and I also enjoy problem solving. I really enjoying meeting new people and installing and repairing air conditioners combines all of these nicely.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I had an elderly lady ring me who I had installed an air conditioner for a few years earlier saying it wouldn't turn on. When I arrived, I found the batteries flat in the remote! I didn't have the heart to charge her!

Question 4

What do you like most about your job?

Accepted Answer

The best thing about my job is working for myself and being able to take the time to get to know the customers and provide the best possible service that I can to them,

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you licensed with all the required Australian Government agencies? Do you have all of the required training? Will I get a certificate of compliance from you?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

What is the best type of air conditioning for me? This answer to this question will be different for every customer, that is why we provide an obligation free quote.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are a family owned and operated business. We always arrive when we say we will. You can trust us to perform the work to a very high standard. We take pride in our work.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

You get professional service from a trained, qualified and licensed technician. We comply with all government regulations, so you know you are safe with our installations.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

It is important what type of air conditioning you have, whether you have a single or double storey house or an apartment and what size area you wish to install the cooling in.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Always have as much information as possible about the work required. We will always give you an obligation free quote. It is best that we attend and assess your job first.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

As a Oneflare customer, if you mention that you found our business on Oneflare, we will give you a free wall mounting bracket on all new installations of split systems.

Question 12

What makes your pricing competitive?

Accepted Answer

We will always strive to find the best solution to suit your needs with the best price. We will always attempt to repair a unit before replacing it to save you money.

Question 13

How do you normally charge for your service?

Accepted Answer

We will always give you an obligation free quote on any work prior to undertaking a job. You will be given a professional quote and then invoice if we perform the work.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

While we can cater for all of your air conditioning needs, we do specialise in the installation of reverse cycle inverter split system air conditioning units and their maintenance.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

With 10 years experience, training completed in Australia and the required licenses to practice with ARC Tick and Plumbing Industry Commission, we are right for the job.

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