Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are insured and can provide compliance certificates. All plumbers that are licenced are require to also meet minimum insurance quotas set by the VBA.

Question 2

What do you like most about your job?

Accepted Answer

Love the variety. Each day brings in new problems to solve for our customers. Plumbing covers such a wide range of areas and we aim to be able to help our customers with all of them.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

Whether it's a plumber or electrician you need to make sure that they are licenced. Don't use handymen to do what you may consider a small job. We are licenced for a reason.

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Whether it's worth replacing an old appliance or repairing it is a commonly asked question. The answer is every case if judge on it's on merits. We will always talk to you about the most cost effective way to proceed.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are a growing business. We are seeking new customers, not for a one off job but hopefully for all your future plumbing needs. If we aren't reliable and trustworthy then we know that you won't use our services again. It is mutually beneficial for us to do the right thing.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

We are experienced, licenced and insured. On top of that we are good people. Customer satisfaction is what we seek. Why shouldn't everyone be satisfied by the result?

Question 7

What makes your pricing competitive?

Accepted Answer

We are a small business, so we keep overheads low. There is no office or fleet vehicles or managers needing to be paid for. We might not always be the cheapest, but you will always receive value for money.

Question 8

How do you normally charge for your service?

Accepted Answer

Bank transfer or cash are our preferred methods of payment. If you would like to pay by credit card please contact us for more options

Question 9

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We cover all aspects except roofing. We specialise in heating and cooling, new home plumbing, gas fitting, sanitary, hot water services and hot and cold water.

Question 10

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Completed my apprenticeship through Chisholm 10 years ago. Have consistently had additional training since then, gaining my licence in refrigeration plumbing. Have added product training with different brands to continually increase my knowledge.

Pockets Plumbing

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