Question 1

Do you have a favourite customer story you would like to share?

Accepted Answer

Yes, we have some very inspiring stories in our more than 20 years clinical experience. You may see some of the stories in our website blog: http://www.eastcare.com.au

Question 2

What do you like most about your job?

Accepted Answer

To see the good results after our acupuncture and herbal medicine sessions is the most satisfying thing in our practice.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

Yes, Peter and Yanyan are both members of Australian Acupuncture and Chinese Medicine Association. They are both registered with the Chinese Medicine Board of Australia (Peter's AHPRA No: CMR0001733155, Yanyan's AHPRA No: CMR0002115201). Peter was trained in China, has a Bachelor degree of traditional Chinese medicine and a Master degree of acupuncture. He was a qualified doctor in China for both Western medicine and Chinese medicine for 11 years. He is also a casual teacher for University of Western Sydney's master degree program. Graduated from Zhejiang Medical University in China, Yanyan had been a pediatrician for more than 10 years before she migrated to Australia. After another 4 years full time study in Western Sydney University, Yanyan was awarded ‘Bachelor of Health Science/Master of Traditional Chinese Medicine’ and is qualified to practice acupuncture and Chinese herbal medicine in Australia.

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Does your acupuncture hurt?  We use gentle acupuncture techniques and the high quality needles which means a comfortable experience for you. Almost all of our clients tell us that acupuncture is very gentle and more comfortable than they had expected.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are an insured business. Our acupuncture provides pain relief and management, treats a wide range of problems, and assists in the prevention of diseases. We perform gentle, safe and clean clinical practice. All needles are only for single use...

Question 6

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

The Clinic is open from Monday to Saturday. Peter works on Monday, Tuesday, Thursday, Friday and Saturday. Yanyan works on Wednesday and Saturday. We will put up a notice here if we are not available. The clinic is usually quite busy so please book an appointment a few days in advance. Sometimes we will not be able to answer your phone call. However, please leave a message and we will call back as soon as possible.

Question 7

What makes your pricing competitive?

Accepted Answer

Peter provides very gentle, clean, safe and effective acupuncture as well as good quality herbal medicine(TGA approved, tested for heavy metals and toxicity) to help the healing process with a reasonable price.

Question 8

How do you normally charge for your service?

Accepted Answer

Acupuncture (Including Consultation): $75. Consultation only $30 Herbal Medicine(1 Week Supply): $12-$30 Tai Chi Group Training ($20 per hour per person) Health Fund Rebates Available on the spot

Question 9

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Peter has great clinical experience in working with different kinds of pain, headache, fatigue, insomnia, stress, anxiety or low moods, cough, allergies, digestive disorders, menstrual or menopausal problems, healthy pregnancy and IVF support, weight gain, smoking addiction, and many other problems. Based on the past many years successful medical study and practice, Yanyan has a great understanding of medicine. She has special interest in working with muscle and joints pain, stress, anxiety or low moods, menstrual or menopausal problems, healthy pregnancy and IVF support, and other General Health Complaints.

Question 10

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Yes, Peter and Yanyan are both members of Australian Acupuncture and Chinese Medicine Association. They are both registered with the Chinese Medicine Board of Australia (Peter's AHPRA No: CMR0001733155, Yanyan's AHPRA No: CMR0002115201). Peter was trained in China, has a Bachelor degree of traditional Chinese medicine and a Master degree of acupuncture. He was a qualified doctor in China for both Western medicine and Chinese medicine for 11 years. He is also a casual teacher for University of Western Sydney's master degree program. Graduated from Zhejiang Medical University in China, Yanyan had been a pediatrician for more than 10 years before she migrated to Australia. After another 4 years full time study in Western Sydney University, Yanyan was awarded ‘Bachelor of Health Science/Master of Traditional Chinese Medicine’ and is qualified to practice acupuncture and Chinese herbal medicine in Australia.

Peter Chen Acupuncture

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