Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are a fully insured business and we offer the manufactures warranty on the products we install and guarantee our work.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Being a fifth generation plumber I heard so many stories growing up and it kind of came naturally to continue the profession.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Since I started my apprenticeship in late 1997 there is a lot of fond memories but as a volunteer at the Greyhound Rescue I continue to offer our plumbing service at a no labour charge and meeting so many Grey Hounds and all the volunteers this is the highlight.

Question 4

What do you like most about your job?

Accepted Answer

On a daily basis we have to overcome different challenges in all aspects of our job which keeps us focussed and as the constant change in the industry this also keeps us motivated and up to date.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Firstly if they are licensed, have the correct insurance, business registration and correct registered ABN and experience is a must.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

There is so many questions we are asked because of the wide range of services we provide. Cost is always high on the agenda and quality work with quality materials can come at a cost so options in different situations are always discussed.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have continued to provide a reliable and trustworthy service since the business commenced in 2004 and we continue to take pride in ourselves on this service.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We are professional, reliable, courteous and provide service with a smile. •Will endeavour to work around your busy schedule •Will respect your home, leaving it clean and tidy We will provide honest competitive pricing

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Firstly a detailed description of what needs to be done with the names and types of product being used and ideally photos of the situation.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Call as soon as possible. Do not try to fix yourself. Do not allow a handy man to attempt a plumbing issue.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We do offer a 10% pensioners and seniors discount when asked and a valid concession card can be produced once job is completed.

Question 12

What makes your pricing competitive?

Accepted Answer

We are skilled technicians who aim to provide high quality products and services at a fair price with warranty on jobs completed.

Question 13

How do you normally charge for your service?

Accepted Answer

Wherever possible we aim to give you an estimate prior to commencing any works. In some cases a formal quote can be given. (NB In cases where work is underground or in concealed locations this may not be possible and instead plumbing works may be charged per hour).

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We provide a service in all general plumbing repairs, installations and renewals at domestic, home unit, townhouses, villas and factories.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Peter holds a QBCC Contractor Licence for the following: •Plumber •Roof plumber •Drainer •Gasfitter •LP gasfitter

Peter A Batkin Plumbing

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