Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we are an insured business and offer a three to six month warranty depending on the type of pest.

Question 2

How did you decide to get into your line of work?

Accepted Answer

After starting a family I discovered that babies, small children and pets are particularly susceptible to household pests and that a redback spider can be life threatening. Also cockroaches, ants, flies and rodents can contaminate food causing serious illness, so I chose to do something about it.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

For many years Mrs Duncan suffered with reoccurring cockroach and ant infestations. She dealt with numerous companies over the years but none of their treatments were effective and her problem remained unsolved. After one treatment I resolved her problem and she has recommended me to many friends

Question 4

What do you like most about your job?

Accepted Answer

All the positive feedback from satisfied clients after completing a job. Providing clients with the best advice, the best workmanship and the best after sales service available.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Is it safe to remain on the premises while the treatment is being carried out? Are my pets safe after the treatment? Will the gel baits applied to the inside of my cupboards contaminate my food? Will the treatment spray stain my carpets or painted walls? Will I still see pests after the treatment?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

What if I touch treated areas that have been sprayed? “If the application is still wet then wash your hands thoroughly as soon as possible. But once the carrier (tap water) has evaporated (approximately 3 hours) the active ingredient adheres to the surfaces and will not contaminate or harm you."

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

1. Owner operated, meaning more pride in the work done. 2. Safe and proven products. 3. Available before and after hours, seven days a week, at normal rates. 4. Fully licenced and insured. 5. Professional, trustworthy and reliable. 6. Friendly and courteous. 7. Great knowledge and experience.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

10 reasons to choose PEST-ZAP Owner operated, meaning more pride in the work done. Servicing Melbourne’s north-eastern, inner-eastern and outer-eastern suburbs. Available before and after hours, seven days a week, at normal rates. Fully licenced and insured. Professional, trustworthy and reliable. Friendly and courteous. Safe and proven products. Good prices and effective results. Great knowledge and experience. If the treated pests bug you within the warranty period, we will come back and retreat the property free of charge.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1. Type of pest problem experienced. 2. Size of home (i.e. single or double story) 3. Amount of rooms 4. What area do you reside in

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. DO clean, dust and vacuum regularly. Good hygiene is paramount. 2. DO keep cupboards, countertops and floors free of crumbs and food scraps. 3. DO clean regularly under stoves, refrigerators and cupboards.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Treat three pests (spiders, ants and cockroaches) for the price of one at the unbeatable price of $245! Bonus discount of $10 when you like our Facebook page!

Question 12

What makes your pricing competitive?

Accepted Answer

We are a locally owned and operated family run business with minimum overheads which enables us to provide a quality service using the best products and chemicals available in order to offer our clients great value for money.

Question 13

How do you normally charge for your service?

Accepted Answer

At Pest-Zap we accept the following payment methods for the services we offer: cash, direct transfer, debit and credit cards.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

PEST–ZAP specialises in the control of common domestic pests making your home safer for your family. PEST–ZAP specialises in commercial pest management for Restaurants, Cafes, Delis, Bars, Shops, Offices, Factories and Warehouses.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Certified (Certificate III in Asset Maintenance - Pest Management - Technical) and licenced (Department of Health - Victoria) with over 5 years experience in the field.

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