Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We have insurance and as part of law, we provide our clients with Home Owners Warranty Insurance. Any pool over $12,000 requires the builder to provide this insurance.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I wanted to be a builder from a young age. Started out working on the tools building houses, then moved to factory/warehouses, before progressing to basements and 3 and 4 storey apartments. Started doing a few pools until we saw the absolute joy on the people's faces when their pool was ready.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We did a pool for a family who were all very excited about their new pool, except for the father. They day the pool was filled with water, the father was the first person to dive in

Question 4

What do you like most about your job?

Accepted Answer

We love making people's dreams come true, knowing that when we finish their pool, they will have YEARS of family fun.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you qualified to build my pool? Have you got building industry experience? Are you a registered builder with the VBA? Are you providing Home Owners Warranty Insurance as required by law for works $12,000 or more?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How long will my pool take to complete?? We generally say, If all goes well and payments are kept up to date, we can complete most pools in 6 to 8 weeks

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We stand by our expertise and quality of workmanship. We provide you with the necessary Home Owners Warranty Insurance so you can put your trust in the fact that we will do a professional job of building your pool

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We have not only pool building experience, we are Domestic and Commercial licenced builders. We bring that knowledge and experience to building your dream pool for you

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

What sort of pool they want, concrete or fibreglass. Above ground or in ground. Access to their yard, timing of the build

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Get the right design for your needs. 2. Use an experienced builder with proper qualifications and past experience 3. Choose someone who can do the job in the shortest possible time frame

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

For the first 2 customers who want us to build their inground, concrete swimming pool from Oneflare, we'll beat their othe price by 10% * Conditions Apply

Question 12

What makes your pricing competitive?

Accepted Answer

We have been in the building industry for a combined total of 60 years. We use that knowledge and experience to make sure our pricing is as competitive as can be.

Question 13

How do you normally charge for your service?

Accepted Answer

We meet with you to discuss your pool and all the things that you need us to do from arranging the plans and permits to removing the soil from site after excavation of your pool. We arrange tilers, renderers and anyone else you need and we make sure they do their work to our high standards.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Apart from being registered domestic and commercial builders , we are also concretors, so we know how to make your concrete pool structurally sound...

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have a DBU and CBL building licence. We can build any pool for you in a no fuss way and pride ourselves on doing a great job EVERYTIME.

Pesina Pools

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