Question 1

How did you decide to get into your line of work?

Accepted Answer

After working in car dealerships for 20 years, I saw an opportunity to offer customers a better way of having their car serviced and repaired without compromising on quality and service. I have a passion for providing the highest level of customer service and quality workmanship, and I have built Pepcar around these principles.

Question 2

Do you have a favourite customer story you would like to share?

Accepted Answer

Desrae says, "I absolutely lost confidence with car mechanics being able to fix my 2004 car. I had it for many days at a large franchise Tyre and Auto workshop and also at a car dealership. Both returned the car in a worse condition with no improvement on the original problem. Pepcar not only diagnosed the problem and fixed it, they were open and honest about it. The staff at Pepcar are extremely neat and tidy, they are very knowledgeable and they treated me and my car with respect. From now on all my services will be done by Pepcar".

Question 3

What do you like most about your job?

Accepted Answer

When customers come to us for the first time they sometimes don't realise that they have been receiving poor service at their previous mechanic. We love showing our customers what great service really is.

Question 4

Why should a customer hire you over another service provider?

Accepted Answer

We aspire to flawless workmanship and never take shortcuts on quality. We seek the best talent and promote its development. We learn from our mistakes while maintaining individual accountability. Near enough is not good enough.  Customer Service  We respect our customers above all else and never forget that they come to us by choice. We share a personal responsibility to maintain our customers’ loyalty and trust. We listen and respond to our customers and seek to exceed their expectations.  Teamwork  We treat one another with respect and communicate openly. We always convey a positive attitude and we work as one to achieve excellence.  Continuous Improvement Our processes are constantly evaluated and improved.

Question 5

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The specific work required e.g 75,000 km handbook service. The make and model of the vehicle. The month and year that the car was built from the compliance plate. The type of fuel that the vehicle runs on. Sometimes we might also need to know if the vehicle is automatic or manual transmission.

Question 6

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Ensure your car is serviced by a reputable mechanic every 6 months or 10,000 Kim's (whichever occurs first). This will ensure that any issues are rectified before they get worse and cause more damage.

Question 7

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Have your car serviced at Pepcar and receive 4 refer a friend vouchers to give to family, friends and work colleagues. Each time a friend or family members voucher is redeemed, you and your friend will receive a $25 Coles / Myer gift card.

Question 8

What makes your pricing competitive?

Accepted Answer

Pepcar offers the best value for money available. If you switch from your current mechanic to Pepcar we guarantee that you will not regret it. No one else takes as much care with your vehicle as we do. Servicing your car with Pepcar could save you thousands over your cars lifetime.

Question 9

How do you normally charge for your service?

Accepted Answer

We accept most credit cards, Visa, MasterCard, eftpos, cash, PayPal and direct internet bank transfer. Payment is required at collection time. We do not accept cheques, American Express or Diners. We are also able to provide accounts for some fleet companies.

Question 10

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We offer all types of mechanical services including log book servicing, new car warranty servicing, used car service and repairs, pre purchase inspections, windscreen chip repairs, battery sales and fitment, child restraint fitting and many other services.

Question 11

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

All of our Technicians are fully qualified and attend regular training to stay up to date with the latest technology. We are also a VACC A Grade Service Centre and an RACV Accredited Service Centre which means we must adhere to very high standards for customer service, quality workmanship and general operating procedures.

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