Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are an insured business and we provide different guarantees for our service. For example, providing and installing a brand new computer will guarantee you a 1 year warranty, where as a general computer service, we provide 3 months guarantee.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Weve been playing around with computers at a young age, starting with playing games to eventually learning how to troubleshoot them, and thats when we decided to start a business out of it.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

My favorite story would be this one time i was at a customers house and their computer wouldnt turn on, so i tried unplugging a bunch of cables and plugging them back in, only to soon find out that the power switch was turned off. Sometimes its the most simplest thing!

Question 4

What do you like most about your job?

Accepted Answer

Figuring out all sorts of computer issues is what i like most about my job, and also the satisfaction and smile on the customers face after i fix the issue, or provide an alternative if i cannot fix the issue.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

The customer should ask any and all questions that come to their mind, and if the service man can answer them all with extreme detail then they know that they have hired the right professional!

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

The most common questions are: -How do you i get virus'? By opening virus infected emails or by browsing unsafe websites. -Why is my computer running slow? Because it has too much temporary files, programs, possibly virus' and processes running at the same time. -What is the best antivirus? This usually changes per year when antivirus' became better than what they were the previous year.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

For starters, we make it a point to be always on time at the customers residence, if we are running late or got held up at a previous appointment, we call in advance to make sure the customer is OK with our delay. We have been working in this business for the past 20 years and were not getting anywhere anytime soon.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Because we provide personalized and onsite friendly service leaving the customer smiling. We come to your home, diagnose the problem and have spare parts available with us to fix your problem on the spot.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The information we require usually consists of: -What issue the customer is having with their computer. -If they would like to buy a new computer, the specifications of the new computer. -How old the computer is.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

-A lot of problems are solved by simply rebooting the computer, this will save the customer a lot of time and money.  -Ask the customer if their computer is still under warranty, if so, they can get it repaired/ replaced for free.  -Ask the customer if it is OK for us to connect to their computer remotely to fix their issue.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We would offer a $20 discount to oneflare customers who receive online support from us, if the customer can install a program which allows us to connect to their computer remotely.

Question 12

What makes your pricing competitive?

Accepted Answer

For starters, we have no call out fee like most others do and our pricing is average compared to other competitors, if not a lot cheaper. Because we have no call out fee, You wont be out of pocket if the job is a simple fix.

Question 13

How do you normally charge for your service?

Accepted Answer

We usually charge $100 for the first hr and a half of service, and then $50 for every hour after that. However, if the job is quick and easy and were only on site for 5-10 mins, we'll only charge the customer $50.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We cover all windows desktop and laptop repairs, we however do not cover mac/apple computers. We provide some support for the tablets and mobile phones such as connected your device to a wireless network.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our staff has a range of experience where some have worked in the IT industry for over 25 years, we deal with corporate and private customers to provide the right solution and advice to the problem.

Pellysoft Pty Ltd

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