Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we have public liability insurance, (documents provide on request).  We offer a 100% guarantee on our work, no fix no fee. 3 months warrantee on all repairs. Our aim is to have satisfied customers.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I had an interest in computers from a very young age, I built my own computer at 15, and I have always fixed other people's computers for them. After 10 years in IT administration and 20 years in other roles, I decided to help the people that relay need the assistance, the home user.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I like the data recovery stories. We do a lot of work with university staff and students, and they often have failing hard drives, with their life's work on them. Obviously not every hard drive failure is recoverable, but 90% are, so when you recover something they thought was gone forever, they are very happy.

Question 4

What do you like most about your job?

Accepted Answer

Meeting new people everyday, and helping them. Our customers are not generally computer experts, so they need to know we can help AND teach them a few tricks along the way. All of our customers are treated like family and friends.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Qualifications, insurances and price. But at the end of the day, you must have confidence in your tech. He must be able to clearly explain what he will do, how much it will cost you, how quickly he will get you up and running again, and he must charge a reasonable price for the services provided.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

When? As soon as possible, usually within 24 hours, same day if possible. Where? Your place or mine. We collect and/or work on-site, or you can deliver to us and save. How much? A firm quotation BEFORE commencing work if required.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Mature owner operator, 30 years experience, fast and reliable service, deal with the owner and/or technician fixing your computer who can explain the diagnosis to you in easy to understand terms.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Trusted computer company specialising in home computer systems. Most of our customers are referrals. Free quotes and advice, very reasonable pricing and prompt service.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Brand and model, age, operating system, and the problem. Location and available times for appointment. Our callout fee covers all of Brisbane and Logan so the fee remains the same regardless of distance.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Keep your computer clean, dust is a killer of many computer components. Regular cleaning of dust filters will may your computer faster, quieter, and last longer. 2. Back up your data (if possible), we don't lose data, but just in case. 3. Make sure you leave your computer OFF if you have a problem, It may further damage the computer if you try to keep using the PC.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Oneflare customers will receive a free service of their computer with every paid job. Removal of dust, cleaning of fans and heatsink, replacement of thermal paste and CMOS battery, optimisation of hard drive. $55 value.

Question 12

What makes your pricing competitive?

Accepted Answer

Capped labour charges, and no fix no fee guarantee. Firm quotation before proceeding with the job. Smart honest free advice, we will give you an explanation in plain English.

Question 13

How do you normally charge for your service?

Accepted Answer

We charge a call out fee (which includes the first hour labour), plus an hourly rate after that. Parts additional at very reasonable prices. We accept, cash, direct debit, and cheque (for approved customers). My regular customers receive 7 day accounts.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Home computer systems, homegroup networking, internet setup and troubleshooting. Hardware repairs and upgrades, new hardware, software installation and peripheral troubleshooting.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

30 years experience in the computing world, degree in computer science, and ongoing study updating skills for current technology, including cloud based technology.

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