Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

All our work is guaranteed, we also have a no fix no fee policy if we cannot fix the issue or provide an alternate solution.

Question 2

How did you decide to get into your line of work?

Accepted Answer

IT was something I picked up naturally, then in high school a CISCO course was introduced and ever since then I knew it was something i wanted to pursue.

Question 3

What do you like most about your job?

Accepted Answer

The ever evolving landscape of the IT industry keeps things interesting and challenging. Getting to meet new people and being able to fix their IT issues is a very rewarding job.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you qualified? Are you registered with the ACRBO? Do you have an ABN? Call out fees? Do you have a website and facebook page? These are important to check the validity of the business.

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Can you backup my emails? Yes we can retrieve your emails and email account settings. Will I lose my data? In most cases we can retrieve your important data. Can you install office for me? Yes, but you will require your cd key. Can you set up my printer? Yes both wired and wireless printing.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

PC Crash Repairs is bringing things back to basics, with quality and professional work that we are proud to put our name to! We believe our work speaks for itself which is why we are one of the fastest growing computer repair companies in Melbourne.   We are  NOT sales people!

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

Why choose us? NO CALL OUT FEE CHEAP HOURLY RATE EXPERT QUALIFIED TECHNICIANS OVER 10 YEARS EXPERIENCE IN COMPUTER REPAIRS FULL WINDOWS AND MAC SUPPORT WE COME TO YOU FOR FREE! COMPUTER REPAIRS IN MELBOURNE

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Operating System Is the device a laptop, or desktop Is the device running Windows or Mac IOS What troubleshooting steps have already been taken

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Back up data to a external drive such as a USB. 2. Locate installation discs for your operating system or applications. 3. Retrieve any cd keys or product keys for software you may need reinstalled.

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

All OneFlare customers receive exceptional service and competitive pricing.  Computer Repairs Apple MAC Repairs Virus Removal Computer Cleanup Internet Help

Question 11

What makes your pricing competitive?

Accepted Answer

To provide professional services and prices PC Crash Repairs is introducing NEW COMPETITIVE PRICING on all of our services! No more worrying about expensive bills!

Question 12

How do you normally charge for your service?

Accepted Answer

Services are charged at an hourly rate, with no call out fee or other hidden nasties so you know exactly what you'll be paying up front.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Virus Removal PC Support & Installation Backup Solutions ​Data Recovery ​Remote Support Laptop Support ​Apple MAC Repair ​Consulting IT Solutions PC Cleanup Internet Security Hardware Upgrades Xbox and Playstation Networking Printer Support

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Over 10 years experience in the IT industry support companies from small business to large international enterprises in a managed service capacity.  Fully qualified Microsoft Certifications, A+ Certifications and ACRBO member which means you're in capable hands with a reputable Computer Repair Pro

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