Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

100% guarantee, and im fully insured, i cannot offer better than that, again client satisfaction is the number 1 priority and i will not expect the client to except anything else

Question 2

What do you like most about your job?

Accepted Answer

The satisfaction of creating something from nothing the backyard you see in the photos was just grass now its a fantastic entertaining area for homeowner and guests to enjoy and relax.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

Be honest reliable charge according to the work achieved have open communication and make sure that the service professional does or is doing what they said they would do.

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q? How do i know all the songs on the radio station i listen too, and where did i learn to sing  A? I love music when im working and in a tin shed in Kinglake West where i used to live and play in a band.

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

Im honest, reliable hard working with good communication skills and i wont rip you off, if their is an issue with any part of my work i will fix it, i will do my absolute best to satisfy the client.

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

having a  look at the worksite is always helpful in regards to any previous works or damage that may have happened in the past but if we know the approximate area to be tiled then an estimated qoute may be given

Question 7

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

If the client wishes to purchase all the materials regarding thier job with some advice if required then that may save them money unless i can get it cheaper. With renovations the time factor in removing whats not wanted is a place to start and will give the client some self satisfation that they have worked towards their new room

Question 8

What makes your pricing competitive?

Accepted Answer

100% Satisfaction of the client, if your not happy then im not happy, I will tile your job as i would tile my own house. I will keep you informed of any changes that are unavoidable and explain why, you will get what you asked for unless its impossible.

Question 9

How do you normally charge for your service?

Accepted Answer

depending on the work and the materials, this will always be discussed with the client before starting, it can be hour rate, day rate or per metre, bathroom renovations can be tricky as you dont know what damage has been done until you start taking walls and floors apart.

Question 10

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Lots of tiling, bathroom, kitchen,hallways, patio's entrance ways, retaining walls. There's not much i havn't tiled looking back, but im sure someone will come up with a something new and exciting.

Question 11

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have been working since the age of 11 in many and varied industries from being a butcher to animal control, landscaping, tiling, paving and complete home renovations, if i dont know how to do something i have a wide range of contacts that do know how.

Paydirt Landscaping, Construction, Paving & Tiling

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