Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are definitely an insured business, for millions of $, both ,public liability, and property, We always have been, but in 18 years have never made a claim, you may find a lot of the cheap job  people could not afford. We absolutely GARANTEE all our work, with a 100% back guarantee, its important you deal with someone who stands by their work.

Question 2

How did you decide to get into your line of work?

Accepted Answer

A friend of mine at the times, invited me out for the day he was working for Myers I though-ally  enjoyed it, in a short time I was state manager for Myers  with about 40 people to manage, then training manager, then head-hunter to a national chain, flying around Australia, training and doing demonstrations in peoples homes,and class room, hense the knowledge and expertise built up over the years to just about solve most problems.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I have too many customer stories, that I could write a book, but my favourite ones are when the husband, generally!!  rinses some washing in the laundry, or puts the bath on, then goes to work with the tap running, and I get a call about 6pm saying my house is 6'' underwater all over, then starts the days of taking all the water out, drying the carpets, treating for mildew and the like, that's always good fun, especially when the insurance did not get paid or the 9th storey pipes go overnight and it floods every floor below it.

Question 4

What do you like most about your job?

Accepted Answer

The Challenge, of someone saying just do your best I understand its old carpet, or you wont get those stains up. or we have had them cleaned b4 and it ends up the same, and a whole host of OH WELL, and then seeing the look on their face when finished, I know I have a life long customer. I ALSO TEACH a lot to customers on how to maintain their furnishings themselves and save money, and mostly they are grateful. But I ABSOLUTLEY love it and have done it now for 18years and will not do anything else,  and I teach my children that in life or sport if you love something you will do well and get recognised for it.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

(1) does your cleaning system void the carpet or upholstery warrantee. (2) Do you guarantee your work in writing, and what happens if I am not happy. (3) Are your technicians Fully Trained, Polite, professional, uniformed, clean cut, ID badges or logo (4) what sort of equipment do you have and is your chemicals, harmful to asthma sufferers, and is residue left in carpets to resoil,  (5) How do you treat or identify stains, so the come out. (6) Are you fully insured

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

(1) Do we steam or dry clean?  and we do both (2) what do you recommend? steam as there is no difference in drying time now! plus dry can de-generate your carpets faster and re-soil quicker. (3) what size is a standard room? 4x3x4? (4) Can you guarantee all stains to come out? there are stains, semi-permanent stains & permanent, if some are years old and you have tried everything, we may make some difference with permanent? But mostly we all carry a chemistry cabinet to counter most staines (5) how do you go with pet urine stains & smells? Firstly people believe cleaning will resolve these , mostly it wont as urine, vomit, smells ect have a high PH level that needs to be lowered, we can fix that. (6) there are so many questions people have asked over the years, we can answer them all, but we can fix them too.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

My History, would be my testament with 18 years up, being State Manager for Large Cleaning Business, National Trainer in Fabrics and cleaning for many years, and running my own Family business for many years, Having 5 children, and 1 who represents AUSTRALIA IN VOLLEYBALL & another who is following not only keeps me financially working, I need to do the better job, to keep repeat & referral business alive.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

(1) Our carpet & upholstery cleaning system does not void the carpet warrantee (2) We absolutely guarantee our work with 100% money back guarantee (3) Trained technician that's polite, professional, uniformed, clean cut, treats you with care & respect (4)We only use the very best equipment to safely control, heat, pressure, chemical input & soil (5) We are a Family Business who wants your business for life as our 18 years so far has been dependant on you,and your satisfaction

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Room size, condition of fabric,  and we find a lot of , water damage, pet urine, not that we mind any of it, but to solve major issues, we need to make sure we have the right counter-acting solvent, to achieve your result,  But all that said and done, most people are great & we ask these questions too.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

A customer can always save money, by offering a nice hot cup of coffee. LOL  But seriously the best thing a customer can do, is explain the size of rooms, rugs, condition of upholstery ect, as we all become accustomed to what we live in, some rooms are very small, some are like tennis courts, that is always the cost savers for customers.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

we have run a 2 standard room steam & dry cleaned for $59.00 for many years, that is popular because it includes, stain removal, deodorising, high traffic area conditioning, with the very best of equipment that safely controls, Heat , Pressure, & chemical input, that gently releases, Bacteria, Pollen, Dustmites  & Soil.

Question 12

What makes your pricing competitive?

Accepted Answer

our Competitive pricing is based on being in the middle, of most people because what we offer is great value, and once you have had us the chances are you will use us all the time, as our 18 year history is testament. (1) If you price yourself too expensive, most people will only use you once, as you have to over-promise on the phone to achieve a price, but if the result re-soils faster than expected, then its a waste of money. (2) If your price is too cheap, expect what you pay for, fast job ,excess soap left in carpet causing degeneration, and a high pressure sales person trying to up-sell you, based on size stains, fibre type and so forth, and sub standard equipment  (3) being in the middle pricing and offering a service based on what I know most people want to achieve, in their home someone who is, professional ,polite, uniformed, clean cut, knowledgeable, and treats your belongings with care and respect, and giving you the anticipated result, so you will have us back again & again

Question 13

How do you normally charge for your service?

Accepted Answer

Generally we have all the usual, means, cash ,credit, checks, if large commercials, we can organise an invoice, but generally because most of our services are low ticket items.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

many years ago, we noticed that a lot of carpet ,upholstery, rug cleaners and the like, we never specialist in STAIN REMOVAL, AND HIGH TRAFFIC AREAS, as it just seems, the average cleaner, would give excuses why areas or stains would not improve or charge a lot extra for the service, For us we have centred our business around STAIN REMOVAL & BAD TRAFFIC AREAS as these are people main concerns, WE DO IT WELL, & REPEATS ARE OUR LIFE BLOOD BECAUSE OF IT.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have 18 years experience, in all facets of cleaning from, flood damage to fire damage to mould to just about any problem you have we fix, we have done many courses over the years here & interstate, and in tern have been a national trainer with some very large well known brands, this knowledge and expertise in itself, makes us a unique choice when searching not only for the right price but also who is going to give value and do what it is you would like, and in tern be a great referral for our business

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