Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Our company is fully insured, we are members of the Master Builders Association of Western Australia. We guarantee our work with a money back guarantee.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Building has always been my passion and helping people is something I think is very important. To be able to combine both skills is very rewarding.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

James, just wanted to let you know that we are extremely happy with the service and delivery of our new patio.

Question 4

What do you like most about your job?

Accepted Answer

We love providing a great product and creating customers for life. Over the years we have built thousands of patios and we still love the feeling of helping people to enhance the look and value of their homes.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you insured? What happens if we are not happy with the finished product? Can we make changes after we sign the agreement? Do you have a factory or do re sell?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

There is no such thing as a silly question, we offer a no obligation fixed price quotation. one question that is commonly asked is the amount of time it takes to get a patio built, this will vary according to which company you engage to build your new patio. We fast track all applications.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our experience has taught us that the most effective way to conduct business is with a high level of Integrity, offer great value and service. We make it easy to do business with us, before during and after the sale.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We have over 17 years of experience in providing top quality workmanship with superb customer service. We don't just get the job done, we do a good job at a good price.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

To help get the best results from a patio quote we recommend sending some photos as well as approximate dimensions, also include the setbacks from the boundaries.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1) We recommend visiting the patio company you may deal with, are they resellers or manufacturers. 2) Are they fully insured, including workers compensation for the contract installers who will be working at your home?  3) Do they outsource the installation or have their own labor?

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

All Oneflare customers who sign up for either a patio kit or full installation service will receive a voucher for a night for two at the Novatel Vines Resort.

Question 12

What makes your pricing competitive?

Accepted Answer

Our buying power enables us to pass on the tremendous savings to our customers, we manufacture all of our patio products in our Bellevue factory.

Question 13

How do you normally charge for your service?

Accepted Answer

Patio kits are available from $135 per square metre, this includes everything you need to build your own patio, consider this: the average patio costs $220 per square metre to install, buy a kit factory direct and $ave $ave $ave. We deliver to your door statewide, everything is made to measure.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Our company manufactures and supplies patio kits and components for a large segment of the West Australian patio industry. Due to our huge buying power we can pass the savings directly to the public.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

The three pillars of our company are Integrity,Value and Service. With 19 years experience in the patio industry we ensure all of work is backed up with a money back guarantee.  We provide a full installation service as well as a DIY delivery service. All training and support is provided.

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