Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we are insured and do offer a Guarantee on the workmanship we do one any new works which we do.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I got into this line of work to be able to helo the local community and i believe a small difference I make could be enough to change a life.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We received a call from a customer is desperate needs since their system has died. We agreed to attend ASAP and arrived with not knowing what would happen and what the issue is.

Question 4

What do you like most about your job?

Accepted Answer

Interacting with all the customers. Always love a chat and a coffee when we can. We are a people business a, therefore, must be able to chat with every client and ensure a complete Peace of Mind Service.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Ask about the product, Ask how it works and if they can give you the answer straight away. If they are unsure and say they are.  It means the person will take the time to get it right and advise you.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Why do I need to use that type of system is the most commonly asked question.  The cheap systems you find on the internet are not always the way to go, If you want something which has the warranty and support you are after, A local company can provide this and also ensure it will meet your purpose.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are always a phone call away and more than happy to talk to our client to discuss there needs.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Partisan Team offers complete peace of mind service to its customers with accountability, transparency and integrity. With over 30 years of experience in its ranks, we can offer just more than your average security company.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Type of service you are requiring. The type of system you currently have if there is one.  Last of all what are your expectations of our service. The more details you have the easier it is to quote and provide the correct one.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Provide as much detail as possible.  2. Check the type of system they have and have it handy to pass on.  3. If Unsure about what you need, Always ask about it.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

With each customer we service on Oneflare we do discount our services at the time of quote. If it becomes multiple services in one a package deal can be sorted for each client.

Question 12

What makes your pricing competitive?

Accepted Answer

Being a family-owned business we can offer a great rate, the major's providers have larger overheads compared to the small family-owned business.

Question 13

How do you normally charge for your service?

Accepted Answer

Quotes are required for all jobs, but we do have standard rates for certain areas of the services we provide.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in all aspects of the industry, But the Electronic Security side comes with a wealth of knowledge and experience from our team.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our team is experienced is most alarm systems and undergo regular training on updated Technology, All are licenced and trained accord into the State laws.

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