Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We carry all the mandatory trade insurances such as public liability and work cover. All our work is guaranteed and we will provide our customers with a Compliance Certificate as required.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Our family has a long history in the plumbing industry. three generations in fact. It just seemed like a natural progression to follow my father and his brothers.

Question 3

What do you like most about your job?

Accepted Answer

The diversity of the plumbing trade is what has always kept me interested. A different task each day and learning new skills along the way, always something new.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are they qualified and experienced to do the work required. Have they done this type of work before and do they provide a Compliance Certificate at completion of the job.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Experience, other customer reviews we have on our website will testify to the service we provide and the fact we have been in business for so long, we must be doing something right !

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

Experience, advice and value for money along with reliable service for many satisfied customers over about 40 years . We can solve most plumbing problems in the home , office or factory.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We need to know customers product selection, quantity and sizes.

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Customers can save money before we start work by having a clear idea of what they want in terms of product selection, colours and size.

Question 9

What makes your pricing competitive?

Accepted Answer

Years of experience, you just can't put a price on that ! Our pricing has always been fair & reasonable, we want customers to keep coming back, indeed some of our customers have been on our books for over 20 years.

Question 10

How do you normally charge for your service?

Accepted Answer

We are up front with our rates, no hidden costs or nasty surprises. We will provide you with a written quote if required or make you aware of our hourly rates. Our prices are always competitive and value for money.

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in all plumbing repairs, installations and maintenance. We help customers create their new dream kitchen or bathrooms and can recommend other trades people as well !

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We are fully qualified and licenced plumbers with over 40 years in the business. Our qualifications cover most aspects  of the plumbing industry from down in the drains to up on your roof.

P & N Murphy Pty. Ltd.

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