Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are insured with both public liability and work cover. We are happy to send a certificate of currency. We guarantee our work.

Question 2

How did you decide to get into your line of work?

Accepted Answer

From a property maintenance background, the Gutter Cleaning service is the one that has grown the most. People these days are less inclined to climb on their own roof. There is less of a D.I.Y these days and more of a "Do It For me!"

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We like the diversity. From small units to large churches and hospitals. Proper roof and gutter maintenance prevents flooding during Melbourne's crazy weather.

Question 4

What do you like most about your job?

Accepted Answer

The view! Aside from the view that we get on all the roofs around Melbourne, we get to work in the great outdoors.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you 100% dedicated to gutter cleaning? If not, then they may not be equipped, trained or insured for this job.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Do you need anyone to be home? No, we use a ladder to get on the roof at the front and we walk around the roof.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have been in the property maintenance business for over 20 years. Now specialising in Gutter Cleaning, our staff, vehicles and equipment are all set up specifically for gutter cleaning.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We are a professional gutter cleaning company. All of our guys are qualified to work safely at heights. We have public liability and work cover insurance. We are trained and equipped with the best equipment.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Is it a double story house or single story? Is there gutter guard in the gutters? Is there anything out of the ordinary that we need to know about?

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We also recommend putting a small "hedgehog" gutter guard over the down pipes. These are available for $20 each. They stop objects from falling down and blocking the down pipe.

Question 11

What makes your pricing competitive?

Accepted Answer

We are not always the cheapest, however we do a great job. We are interested in building long term customers.

Question 12

How do you normally charge for your service?

Accepted Answer

We accept payment by cash, cheque, credit card or internet transfer. Payment can be made on the day by any of these means.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We are 100% focussed on Gutter Cleaning. We are not lawn mowing guys or rubbish removers that work off a ladder. Our guys work from the roof to do the job properly.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

After we vacuum out the gutters, we also clean down the down pipes to the first bend. Where possible, we then use a blower to sweep out the gutters and do a fantastic job.

Ozwide Gutter Cleaning

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