Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Fully Insured & Public Liability, Registered Business, Pensioner & War Veteran Discounts

Question 2

How did you decide to get into your line of work?

Accepted Answer

Love the Challenges and Computers in General

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We have many customers that now have become friends with us due to our friendly customer service, We share many stories and jokes that makes our day enjoyable.

Question 4

What do you like most about your job?

Accepted Answer

We strive for Perfection in all our work leaving Customers with total Satisfaction knowing the Service we Performed is 100% Guaranteed.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

They must ask what options they have to save them money. They must check for licenses and qualifications. They must ask about any additional cost upfront if possible.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers often ask how they got viruses if they are using an Antivirus Program. My answer to them is new Viruses are created every day and cannot be detected by your Antivirus program until the new virus updates have been sent out & downloaded.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Just Google us and see for yourself.  We strive for Perfection in all our work leaving Customers with total Satisfaction knowing the Service we Performed is 100% Guaranteed. We will match & Beat any Genuine written Quote as we are more than a Profit Business Servicing the General Public with Discounts & Vouchers  Outwest Computer Services

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We strive for Perfection in all our work leaving Customers with total Satisfaction knowing the Service we Performed is 100% Guaranteed. We will match & Beat any Genuine written Quote as we are more than a Profit Business Servicing the General Public with Discounts & Vouchers.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We need to know how long it’s been since there last service. We need to know the last problem they encountered before it become faulty. We need to know if there antivirus was up to date or if any antivirus has been installed. We need to know what kind of budget the customer has before starting any Service.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

D.I.Y Personal Data Backup - Photo's ect D.I.Y Ask us about our Current Discounts D.I.Y Supply us your cheapest Genuine Quote

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

( Free Quotes & Advice ) *HOME SERVICE* ( Servicing Western Sydney ) Friendly Professional Service ( Cheapest Quotes in Sydney's West ) 25% off any First Service over the Value of $100

Question 12

What makes your pricing competitive?

Accepted Answer

Fixed Pricing. We will match & Beat any Genuine written Quote. 25% off any First Service over the Value of $100  Cost Price Parts

Question 13

How do you normally charge for your service?

Accepted Answer

We do fixed Pricing so the customers are left knowing they will not be charged for hourly work that can end up costing a fortune as we all know..... Parts ect if needed are discussed with the customer and will only be purchased at cost price if the Client is happy to proceed.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Computer Hardware & Software Problem Solving Understanding Customer Needs & Expectations

Outwest Computer Services

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