Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Certainly am, Ooohey's Reno's is insured by HIA. All licensed plumbers must be insured and our work must be guaranteed for 6 years. If a job is done properly, it can last a lot longer than that.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Plumbing was always something I wanted to do, I loved the variety of work involved. One day I would be in a trench the next on a roof then servicing a gas appliance

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I was supervising a plumbing company in Melbourne a few years back when we had to replace a hot water unit on a Friday afternoon, the client said it was a "simple change over". Out I headed, arrive on site to find a hot water unit under a sink, the unit was a pretty tight fit - and the new one was even bigger. I was meant to knock off at 3-4 pm. I was there until 7pm on a Friday. I had to remove shelves to fit the new unit. After a lot of effort, it was in and the clients were happy again. One week later, the director of the company l worked for from Sydney called me to say that the clients had sent me a gift voucher! He also said that he has had 20+ employees in Sydney for many years and had never seen that.

Question 4

What do you like most about your job?

Accepted Answer

Probably 3 things. 1- the variety of work. To be doing something different everyday. 2- dealing with new clients-meeting new people. And 3- always working in a different location every day.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

With a specialist trade like plumbing, the main question they should ask is- are you a licensed plumber? And can I see your license? Also, on the license there are different classes of licences' on the back.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

The no.1 question- how much do you charge? And, I reply with- I'll come out and have a look for free. There is nothing wrong with old fashioned values/and free quotes.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Most Reliable person- I arrive on time/all the time. And trustworthy person- I grew up in a small country town where I learned country values. My work is very professional and done in a tradesman like manner.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

I grew up in the country, where I learnt country values. I give a great friendly service.  I  discuss the whole job with the client, so they have an understanding on what needs to be done.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

There are always a few things, like- what would they like done? and or, what is wrong with it at the moment? A full discussion in person and on site is always the way to go.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Bathrooms 1- Do their homework- get a rough idea of what they want before I get there. 2- Have a budget set out- so I have an understanding of what our boundaries are.  And 3- brochures are very helpful

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

There isn't a special offer available, I try my hardest to make EVERY job affordable.  To do a bathroom, isn't cheap. But, when I do the whole bathroom from scratch. It allows my costs to be lower than rivals.

Question 12

What makes your pricing competitive?

Accepted Answer

Only being relatively new to Yarrawonga, leaves me trying to chase up new clientele. To be very competitive, not only for the first visit but, also so the client uses me again in the future.

Question 13

How do you normally charge for your service?

Accepted Answer

Quotation is the only way to go. To totally discuss the job with the client, so everything is up front. By discussing with the client, it gives you a chance to cover everything involved.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I have a high attention to detail making my plumbing work look amazing. I got frustrated when a lot of my work was getting buried in the ground or put in a wall, never to be admired. So, bathroom renovations it was! To start a bathroom that is falling apart- To leaving it looking brand new and transformed. Is something I enjoy! I get to see the finished result.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have 19 years plumbing experience. Licensed in water supply, sanitary and drainage, roofing, and gas fitting. (What does this all mean?)  it means that I am qualified in most fields of plumbing- apart from certain specialised fields.

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