Onyx Removals

Qualifications

To meet our high standards, businesses are requested to provide as much company information as possible (such as ABN details and any relevant industry qualifications). Oneflare has been provided with the following details for this business:

Reminder: If your job requires a qualified or licensed tradesperson, always request details regarding any relevant professional licences before work has commenced and check those details on relevant industry databases to ensure they remain valid.

Add your review

Reviews (100)

• Alex K

  NEW

  Google review

  23 Apr 2025

  Absolutely DO NOT hire these people. That they turned up late is not important, that they did nothing for 26 minutes after arriving except talk on the phone. They then rolled one roadcase/crate onto the tailgate lift, did not lock the wheels or position it so it was not right on the edge, andvthen drop the crate, which fell on thevground on its side and broke. Spilling broken studio lighting stuff everwhere. The movers immediately shut the truck doors, said another crew was being sent, and drove away. Pretty obviously, another crew was not being sent. I was left at the self storage place with a $4000 light kit and other things in the crate all smashed (every light body you pick up is making timkle tinkle broken noises inside.) Tried calling the Onyx office for over an hour. Set phone to not show my my umber when callingvand they answerd straight away. Tried talking about it was given torrent of abuse. Apparently all my things were just "smelly rubbish" , that they caused no damage becausecthe box was just full of smelly rubbish, and that I could not smell it because I am. Justbusedvto living in smelly rubbish. " It went on like this. " Smelly" is in Indian culture avterm onducing great shame. It is about the worst thing you can call someone. Not my culture, but I don't appreciate the attempt at shutting my down with shame. I was told the depositvwould bevrefunded. Obviously, this was a lie. The managers of the self storage where this happened came just after the Onyx movers fled from the site and documented the damages, as well as watching it all take place on the security cameras. For what it's worth, when they came back around as I was left trying to clean up and load things back into the unit, i asked them to comebin and confirm that it was not just me who could not smell anything amiss Both agreed there was no smell. And that has been Onyx Removals for me. Lots of pictures, two independent syatements and some security video to back my story. I have been told that the chances are strong that their claim to having insurance for damages and PL are fraudulent, thus the way they have behaved here. Zero stars Avoid them. Like the plague. I read the reviews on google too. Before hiring them. Deeply suspicious of their validity now.

  Read more
  Onyx Removals

  replied

  24 Apr 2025

  Thank you for your review Alex. I had a discussion with the management team. The photos had been shared and looks like you wanted the rubbish items to be moved. We are movers and packers, helping people move homes, commercial and offices. We are not involved in rubbish removals. Please see the photo attached below of what you wanted Onyx removals to move. Thanks

  Read more
• Good N

  NEW

  Google review

  15 Apr 2025

  I hired them they did awesome work . Really very happy from their work
  Onyx Removals

  replied

  15 Apr 2025

  Thank you for your wonderful feedback! We're thrilled to hear that you are happy with the work we provided. Your satisfaction is our priority, and we appreciate your support. Looking forward to serving you again in the future!
• Angela K

  NEW

  Google review

  03 Apr 2025

  Wow…moved my son’s piano with our furniture move and we were doubtful but he did it.
  Onyx Removals

  replied

  03 Apr 2025

  Thank you for sharing your experience, Angela! We're glad to hear that we could meet your expectations and safely move your son's piano. Your trust means a lot to us!
• Grace M

  NEW

  Google review

  30 Mar 2025

  Grace M left a 1 star review for Onyx Removals

  Onyx Removals

  replied

  30 Mar 2025

  Hi Grace, Thanks for your feedback. We are unable to locate your identity. Can you please give us your invoice number so that we can investigate the matter and understand the reasons for your dissatisfaction with our service?
• Smriti P

  Google review

  18 Feb 2025

  If I can give more than 5 stars I would have given to the kind of service they provide. Catherine and Onyx Removal team was so helpful since the time we booked them. Firstly they accommodated our last minute request and that too Catherine personally made sure that our moving is hassle free. Best moving service in Melbourne I would say. Highly recommended.
  Onyx Removals

  replied

  18 Feb 2025

  Thank you so much for your wonderful review, Smriti! We're thrilled to hear about your positive experience with Catherine and the Onyx Removals team. Your recommendation means a lot to us! We look forward to assisting you again in the future.

Unique selling points

• Quality Service with Cheaper and affordable rates. We work 7 days a week to accommodate clients’ schedules.

• Reliability and Trustworthiness: Our services are backed by Labour Hire Licenses, Public Liability, Goods in Transit insurance. Positive feedback from clients highlighting reliability and trustworthiness.

• Professionalism and Experience: Trained Staff: Experienced and well-trained moving professionals. Long history in the industry with over 7 years' experience.

• Customized Moving Plans: We expertise in handling delicate items like pianos, antiques or artwork. We provide tailored moving plans to each customer.

• Competitive Pricing: We provide clear, upfront estimates with no hidden fees. We offer price matching with competitors and discounts for certain groups, students or seniors.