Onyx Removals

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Reviews (96)

• Smriti P

  Google review

  18 Feb 2025

  If I can give more than 5 stars I would have given to the kind of service they provide. Catherine and Onyx Removal team was so helpful since the time we booked them. Firstly they accommodated our last minute request and that too Catherine personally made sure that our moving is hassle free. Best moving service in Melbourne I would say. Highly recommended.
  Onyx Removals

  replied

  18 Feb 2025

  Thank you so much for your wonderful review, Smriti! We're thrilled to hear about your positive experience with Catherine and the Onyx Removals team. Your recommendation means a lot to us! We look forward to assisting you again in the future.
• Helena

  Google review

  18 Feb 2025

  Thank you for giving me the dissatisfaction of using your services. Moving homes is stressful enough and I'm honestly even more stressed and upset now. Firstly, I thought this place would be okay seeing as the reviews are mainly 5 stars! Well if you actually look closely you can see the majority of people leaving reviews don't even live in Australia so it seems they are fake reviews and misleading people to use their services. Let me explain my lovely experience using Onyx for moving home. 2 guys showed up and were SO SLOW, like I could go faster. We left the majority of our stuff in one place to make it easier and quicker and thank God we did other wise they would have taken far longer. They said they couldn't take our TV as it was too fragile...? They also said they couldn't take empty canisters due to "company policy" what does that even mean? They didn't even fit all our stuff in their truck as I don't think their stacking was very well. On the unpacking trip, once again, they were super slow, my partner decided to help them unpack. What's the point of getting a mover if you need to help? Please, please, to those enticed by their cheaper fees, I'd think twice as you do get what you pay for.

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  Onyx Removals

  replied

  23 Feb 2025

  Dear Helena, Thank you for taking the time to share your feedback. At Onyx Removals, we take every review seriously and continuously strive to provide professional, reliable, and cost-effective moving solutions. We’d like to clarify that the final invoiced amount of $381—charged after the completion of your move—reflects the comprehensive service provided. This fee covers all aspects of your move, including the labor for loading and unloading your three-bedroom home, the one-hour travel time between pickup and drop-off, and the additional 15–20 minutes required to arrange parking. Typically, loading alone for a three-bedroom home takes around 2 to 2.5 hours and unloading about 1.5 to 2 hours. In many moves, the total work can extend to 3–4 hours or more. In your case, our team efficiently completed the process in 3 hours including the 1 hour travel time between pickup and drop off and the loss of 20 minutes for arranging the parking from your side, ensuring that you received an exceptional level of service at a competitive price. Regarding your specific concerns: Speed and Efficiency: Our team works diligently to balance efficiency with care. The quick turnaround in your move reflects our streamlined process and the effective coordination of our experienced crew—not a compromise in quality. Handling Fragile Items and Company Policy: Our policies for handling fragile items and restrictions on empty canisters are in place to safeguard your belongings and maintain consistency with industry best practices. We regret any confusion this may have caused and are always happy to clarify our procedures before the move. Truck Loading and Unpacking: While we strive to maximize efficiency, we understand that every move is unique. Our process is designed to provide full-service support, and we value your input on how we can better communicate and tailor our approach. We appreciate your candid feedback as it helps us improve our service. If you would like to discuss your experience further, please feel free to contact us directly. Sincerely, The Onyx Removals Team

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• Shamim B

  Google review

  16 Feb 2025

  "The movers were prompt, friendly, and treated my items with great care. They made our move seem so easy. Their cleaning service was fantastic! The team was friendly, fast, and thorough. They did everything from vacuuming carpets to deep-cleaning the windows. We were pleasantly surprised at how affordable it was for the level of service provided. Highly recommend Onyx Removals for a reliable moving and cleaning service."

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  Onyx Removals

  replied

  16 Feb 2025

  Thank you so much for your wonderful review, Shamim! We're thrilled to hear that our team made your move easy and took great care of your items. It's fantastic to know that you appreciated our cleaning service as well. Your recommendation means a lot to us, and we look forward to serving you again in the future!
• Jemiton F

  Google review

  16 Feb 2025

  End-of-lease cleaning can be stressful, but this company made it so easy. They handled everything, from booking the appointment to making sure the house was perfect. I was able to focus on moving without worrying about cleaning. I got my bond back without any issues! Definitely will recommend services from Onyx .
  Onyx Removals

  replied

  16 Feb 2025

  Thank you for your wonderful review, Jemiton! We're thrilled to hear that our team made your end-of-lease cleaning stress-free and that you received your bond back without any issues. We appreciate your recommendation and look forward to assisting you again in the future!
• Bernard C

  Google review

  16 Feb 2025

  "I hired this team for an end-of-lease clean, and they did an incredible job. They cleaned every corner, even areas I didn’t expect them to. The bathroom and kitchen were sparkling! My real estate agent couldn’t believe how clean the apartment was. Worth every cent paid."
  Onyx Removals

  replied

  16 Feb 2025

  Thank you for your wonderful review, Bernard! We're thrilled to hear that you were so pleased with our end-of-lease cleaning services. Your satisfaction means the world to us, and we appreciate your kind words. If you need our assistance again in the future, don't hesitate to reach out!

Unique selling points

• Quality Service with Cheaper and affordable rates. We work 7 days a week to accommodate clients’ schedules.

• Reliability and Trustworthiness: Our services are backed by Labour Hire Licenses, Public Liability, Goods in Transit insurance. Positive feedback from clients highlighting reliability and trustworthiness.

• Professionalism and Experience: Trained Staff: Experienced and well-trained moving professionals. Long history in the industry with over 7 years' experience.

• Customized Moving Plans: We expertise in handling delicate items like pianos, antiques or artwork. We provide tailored moving plans to each customer.

• Competitive Pricing: We provide clear, upfront estimates with no hidden fees. We offer price matching with competitors and discounts for certain groups, students or seniors.