Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

All work is guaranteed unless we tell the customer before quote is given. We are a business that strive to be the best in the industry and we know our reputation is everything. We have experience in all sorts of roofing work and will help you get through any roofing issue you have.

Question 2

How did you decide to get into your line of work?

Accepted Answer

My family have been in the roofing industry for generations. I had seen flaws in the way people were working and decided i would go above and beyond to bring change and create a company that accommodated to peoples needs.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We attended a job for a lovely lady who had spent a lot of money on trying to get her roof repaired. She had used handymen and roofers not experienced in roof repairs. Through recommendation she called us and we were able to fix the roof. We still get Xmas cards every year with a box of chocolates.

Question 4

What do you like most about your job?

Accepted Answer

We love the satisfaction of knowing that the job is done right. We are always up for a challenge. Bringing a new and improved way into the roofing industry.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Is the work guaranteed. what products are being used. how much experience and in what areas of roofing. See photos of the work that needs doing.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Is your work guaranteed? Yes, most definitely. Do you do Insurance work? Yes. Reports and photos can be provided to comply with Insurance requirements. How soon can you start the work? Generally within two weeks of Quote approval.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

There is nothing worse then poor customer service and being left in the dark. We are strong believers in having a great reputation will take us to the top of our industry.  At your request we at On Edge Roofing will show you pictures and explain in detail the work you are getting.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

In such a competitive industry, it's hard to find a company you can trust. At on Edge Roofing we're reliable, honest and professional. All work is completed to the highest quality and is guaranteed.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

If the information is available, please provide us with- Type of Roof?  If tiles, do you know what type? Do you have any spares - If so, how many?  Not required but customers can include- Roof Pitch, Height, Colour & Age of house.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

We offer a pensioner discount. We install a Free whirlybird with jobs over $1500. Just ask how! We give discounts for reviews given.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

On Edge Roofing is offering a $10 discount to all customers, whose job is received through Oneflare.  -AND-  FREE supply and installation of (1) Whirly Bird with any RE-BED and POINT job completed over $1000.00 Saving of $298!! Conditions Apply.

Question 12

What makes your pricing competitive?

Accepted Answer

We're always asking for feedback from Customers on how we compare. We want to remain competitive but will not sacrifice quality. Our suppliers offer us great discounts to enable us to pass it on to our customers.

Question 13

How do you normally charge for your service?

Accepted Answer

** On Edge Roofing offers FREE Quotes to all customers ** If it's something we can fix on the spot there is a $150 callout fee after the go ahead is given, otherwise we can provide a No Obligation Free Quote.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

On Edge Roofing specialises in (but not limited to) everything to do with Roof Tiling. This includes changing tiles, re-bed and points, installation of roof sarking and battens.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our Tradesperson's are fully qualified and licensed Roof Tilers. We have more than 10years experience in repairs, new work, extensions, locating leaks, insurance work and much more.

On Edge Roofing

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