Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

yes we are an insured business and provide guarantee work for all the job that we do, we used quality product both for install and supply ( Daikin etc.)

Question 2

How did you decide to get into your line of work?

Accepted Answer

It was a passion from the beginning to start to provide the best customer solution to each customer, we live to fixed the issues.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We did a job yesterday, as it was very hot customer Duct-ed system stop working he called us, we fixed the issue in 2 hrs of his call.

Question 4

What do you like most about your job?

Accepted Answer

We love to provide best solution to the customer, and make them smile with the service which we provide,also we believe in relationship.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

If we are approved Licence or not and if all the jobs are covered under warranty and if we used good branded system.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How much time and when ?  It all depends on the time of job the location and how complex, we don't rush up the jobs as we take each job seriously and want to leave a good mark. We try to respond to the customer at the earliest.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our commitment to provide the best solution for our customer are reasonable price and excellent after service for any needs that arise.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We supply and Install LED lights, which gives customer peace of mind, all our LED lights meet Australian Compliance standards, our Electricians are licensed and have wealth of industry experience

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

If replacing an existing or new install, how big is the house, how many duct needed, what is the area and which location to suggest the best system.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Search what type of LED light you want. Check the LED chip quality and LED driver quality. Most important is can do attitude and after sales service.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Every new job with over 40 LED downlights will get 10% discount & over 60 LED downlights 15% discount.

Question 12

What makes your pricing competitive?

Accepted Answer

Since we do supply and install we have room to provide competitive prices to the customer.

Question 13

How do you normally charge for your service?

Accepted Answer

Our prices are the best in the market, we are competitive enough for our valuable clients.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

LED lights supply and Install can also do custom built of existing or new projects, we also have wide range of sockets and switches which are need for the modern house.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have Licensed Air conditioning technician who have vast experience in supply and Install for both residential and commercial jobs

OmegaLED Lights Pty Ltd

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