Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured with workers comp, 10 million public liability and we give all our work a minimum of 7 years guarantee. You wont be disappointed engaging us to carry out your work.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I have always loved working outdoors and working with my hands so this way I get the best of both worlds.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We carried out a job in lisarow that three other contractors went out to quote, all of them stated that the site had little to no access and was a difficult site to move around. We completed the job and exceeded our clients expectations. there is always a way to work around a problem.

Question 4

What do you like most about your job?

Accepted Answer

The best thing I like about my job is creating something from nothing and seeing the reaction on the customers face when they see the finished product.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

The questions customers should be asking is are you a qualified/ licensed builder and do you have all your insurances in place ie public liability, workers comp etc and request to see them.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

The most commonly asked question is how much do you think and how long will it take. Our answer is once we carry out a site inspection we can then give a good indication of costings and how long it will take.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

At Nowland Landscapes we make sure the client has a great understanding of the processes involved for each and every step throughout the job. If a client is fully aware of what is required there is no surprises and everything is transparent.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We are a locally family run business which pride ourselves in exceeding our customers expectation each and every time, we treat every customer with the upmost respect and take pride in our work.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We would normally like to know exactly what is required as well as some basic ideas the client might have, once we have this we can work our magic and come up with some wonderfull concepts.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

As a customer you could save some money by trying to tidy the site before we start the works, have a good idea on materials you would like to use and by doing some research on different grades of landscape materials.

Question 11

What makes your pricing competitive?

Accepted Answer

As a small family run business we can keep our prices competitive due to our low over heads and holding current accounts with many suppliers that we have been using for many years which give us great wholesale rates which we pas onto our clients.

Question 12

How do you normally charge for your service?

Accepted Answer

It really depends on the job at hand, we would normally give a firm quote by carrying out a site inspection but we also complete some jobs on a time and material bases due to the changes through out the project.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

we specialise in taking on jobs that others walk away from, we love a challenge and no job is too big or too small. We treat every job the same no matter where it is.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I currently hold cert 3 in parks and gardens, cert 3 in structural landscaping, current builders licence # 287194C, cem cert certificate, front end loader, excavator, forklift, back hoe tickets and I have been in the industry for over 20 years.

Nowland Landscapes Pty Ltd

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