Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

all insurances are kept up to date,. and all work carried out is fully guaranteed .We have a 12 mth period where we will touch up any future damage, or re-oil outdoor furniture,timber takes time to re climatise after re newing

Question 2

Do you have a favourite customer story you would like to share?

Accepted Answer

I rebuilt an old leadlight duchess,after a house fire.just going on photos and what was left in ash,the cupboard returned to its former glory,the two ladies recalled in tears, that it looked like they recalled when they were young girls. The Duchess was built by their Grandfather in South Africa In 1935

Question 3

What do you like most about your job?

Accepted Answer

My job was a dying trade when I first started my apprenticeship in 1970, Stripping back tables and chairs was a smelly and grubby task,but well worth while ,when finished would be able to be passed down through the family,for at least another 100 years

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

do I need a full or partial restoration on my antique or period furniture,can it be replicated to the original in patina, and will the originality be equal to my initial investment. can I answer yes,, yes

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Should I use polish on my furniture ;Yes but only once per year. never a aerosol such as Mr Sheen Or Organ oil as they have additives and silicas harmful to your pieces after a long period of application

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

learning the trade from my boss, he was the best from all the competion in Brisbane;He was the Foreman Polisher At Trittons In George Str and trained many craftsman ,I have been self employed for over 35 years

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

Specialist French Polisher,Trained for Repair and Restoration to Period ,and antique Furniture, Pianos,Clock cases,Automotive Timber Dash-boards,Outdoor Teak and Hardwood Furniture

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The timber variety ,Queensland Species are Silky Oak, Red Cedar, Queensland Maple,Queensland Walnut, Also what the traditonal finish was ,eg Shellac Spirit Varnish, Oil or wax,Or a more dedicated finish, such as poly urethane,estapol or 2 pac clears

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Keep the Work area clean ,and not let Children and Animals access the flooded or fire Damaged,part of the building or Dwelling. Do not wipe furniture with detergents or chemical cleaners

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Free pick up and Delivery is part of our service, We have an enclosed  Pantec Truck with a Hydraulic Lifter to keep our service safe and secure,We also offer replacement Furniture if Your job is going to take extra time

Question 11

What makes your pricing competitive?

Accepted Answer

We have been operating for many years,and in that time have seen a lot of Companies come and go,Our Company works in with other Highly skilled craftsman,to complete your job,not only with the polished or painted finishes,but also upholstery,cabinet making,wood turning,carving and installation

Question 12

How do you normally charge for your service?

Accepted Answer

My Services are Averaged on the Hours to do the job,No job too small, I bulk buy my Materials and pass the savings on to my Customers,The Products chosen to complete the job are up to the Customer,Better materials cost more and the results are Superior,this all creates the Quote price . .

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Marine Interiors,Penthouse,and High End Furniture Polishing In Polyurethane and Waterborn Finishes,I have had many years experience as a Timber Coating Consultant,and can Recommend the right coating for any Timber Substrate

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Previous Jobs have Been ,Club Med Resort Lindeman Island Queensland.Repolishing the existing Joinery,and finishing off the new Resort.Polishing and fitting out super-yacht interiors,have even polished carriages on the Ghan Travel Train

Northside Furniture Restorations

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