Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are insured" Our installers Guarantee their workmanship Our products all come with manufacturers warranties, some warranties are even 'lifetime' warranties, how ever each product is different

Question 2

How did you decide to get into your line of work?

Accepted Answer

I personally was a department manager in a supermarket for 8 years which become boring and monotonous, however every day in this line of work is different

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

All of our customers have been fantastic, they have learnt were open and honest and genuinely are trying to help them even if the advice is to not use any products we sell, so every customer has been a pleasure to deal with

Question 4

What do you like most about your job?

Accepted Answer

Every day is different, we get to help people through the most exciting stages, we also know how renovating can be extremely stressful, so it's always great to help take some pressure off the client when they know they have come to the right place

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

The customer should always ask some questions to gauge the sales person, work out whether they are selling you the right product at the right price, or are they trying to suggest a product they might be stuck with or if they are only trying to sell you expensive products Honesty is always the way

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Every customer is different, our main questions are based on what product is best for their needs, from there the next question is always price

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our entire business is based on our customers, our customers happiness and opinions are what keeps our doors open, the majority of our business is word of mouth, which is why we are the most reliable and trustworthy as we cannot afford not to be

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Our primary focus is Customer Service, we give each customer the time they deserve to offer them the right product at the right price Being independent we aren't governed by any national team and we can give specialised advice

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We need to know budget (low-mid-high) range of products, we also need to know what type of flooring, and a detailed floor plan is always beneficial  We can always customise prices and offer better prices on bulk orders

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

The easiest way to save money is DIY, any aspect you can do yourself will always help save money  Removing old flooring and disposing it yourself is another easy way to save money  Use North Lakes Flooring Solutions for your project!

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We can offer FREE underlay on all carpet purchases, also FREE underlay on all Laminate, Bamboo and Engineered Timer orders

Question 12

What makes your pricing competitive?

Accepted Answer

Due to being an independent retailer we can keep our overheads low, we also don't need to pay any licensing or marketing fee's We can also optimise quotes and offer savings on bulk orders

Question 13

How do you normally charge for your service?

Accepted Answer

We itemise our quotes, so you can see exactly what you are paying for, we can also do any aspect of the quote to keep DIY options available

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in Carpet, Vinyl Plank, Sheet Vinyl/Lino, Cork, Laminate, Bamboo and Engineered Timber, we also have Hardwood Timber available, but this needs to be quoted on a per job basis dependant on the mill

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We are a young company but have 10 years combined sales experience Our installers have been installing their whole lives, most with over 20 years experience

North Lakes Flooring Solutions

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