Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we have all the necessary insurance that is required to run electrical contracting business. Yes, we guarantee our work, and if the unlikely event of things going wrong, we will be here to rectify them for you.

Question 2

How did you decide to get into your line of work?

Accepted Answer

It all started evolving after I left school, my father was an electrician, so I have naturally followed his professional path, did 4 years of studies in Electrical Engineering and also got my electrical licence.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I don't have a particular story that I can think of at the moment, but over the years that I've been running my North Lakes Electrical business, many of my happy returning customers also become my friends.

Question 4

What do you like most about your job?

Accepted Answer

We like what we do. People who like what they do usually become good in their field, they are happy and have  a positive view on life. Since we spend most of our time at work, we might as well enjoy what we do.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Certainly experience counts, an established service professional should have a numerous number of happy customers, who keep coming back, a repetitive business is a good indicator of hiring the right person.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How much? We always try to get you the best deal we can. However, we need to do it with the knowledge of covering our operating expenses. Running a small contracting business is challenging. We always pay our suppliers, and we expect the same from our customers.That way you can find us here in years to come.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Professional experience and customer services. Each job we do, we look at it as if it was being done for us, and us being the customers. We always go the extra mile.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Trusted, Reliable, Local, Friendly, Experience, Tidy

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Name, best contact details - usually a mobile phone number and email address, suburb, itemised description of what is required, whether it is a low set or house set house where the work is going to be done.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1.Choose quality products, that will last. 2.Choose a reputable company with adequate expertise. 3.Combine more work to be done at the same time, to save on labour cost.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Please check our online shop www.NorthLakesElectrical.com.au for current specials.  We can offer split system airconditioning cleaning using steam under pressure sterilisation starting from $99

Question 12

What makes your pricing competitive?

Accepted Answer

Our internal management is very efficient, we always take extra effort to stay organised, and we are continuously developing better, more efficient ways to streamline our everyday tasks.

Question 13

How do you normally charge for your service?

Accepted Answer

At job completion using wireless Eftpos machine  POS, VISA, MasterCard

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Split airconditioning steam under pressure cleaning and sterilisation. Domestic and Residential electrical wiring and repairs, additional power points, lights, TV outlets, ceiling fans;

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Electrical Contractor Licence 68684, 24 years of experience in the electrical industry, the use of cutting edge technologies to stay organised, backed by a dynamic workforce.

North Lakes Electrical Pty. Ltd.

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