Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes fully Insured and we guaranteed work. We pride ourselves on providing the best service we can and ensure all customers are happy with work. A clearance certificate is supplied after all jobs of more than 10 sq metres, so we are not only accountable to customers we are accountable to Qld WorkSafe

Question 2

What do you like most about your job?

Accepted Answer

Meeting and helping people.  I also like to educate customers on how to treat asbestos, how to save them money on occasions but live safely with asbestos.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do they hold a licence and are fully Insured? Do they have all the mandatory equipment for asbestos removal? eg EPA approved vacuum cleaner.  Do you use power tools in removal of Asbestos? (this should be a big NO)

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Am I licenced and Insured?  Yes we are fully insured and licenced, I also show the customer all documentation.  I also send documentation by email or message if required.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We will give you a detailed and honest quote and talk over the quote with you, we will give you options on asbestos removal or encapsulation.  We will explain the process and answer any questions you may have. We also are police checked.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

NFAS will give you an honest answer to any question you may have. We are qualified, licenced to complete work and transport materials and comply with all Queensland Government regulations.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Location of asbestos Approx how much asbestos in sq metres Single story or Queenslander type property for access Access for vehicle , trailor or asbestos bin

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Pull out fixtures and fittings from bathrooms and kitchens Pull off skirtings and trims  Remove any furniture or personal items from working space

Question 9

What makes your pricing competitive?

Accepted Answer

We believe in charging a fair fee. Our fees include clearance certificate for over 10 sq m as required by Qld government.  Unfortunately tipping fees are based on Tipping Facilities and out of your control, but you will get a fair price based on needs.

Question 10

How do you normally charge for your service?

Accepted Answer

Depending on Asbestos type walls and ceilings generally approx $25 a sq metre. Super 6 fencing $35 a sq metre as it is heavier to dispose of.  We only dispose at Qld regulated Waste Facilities.

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Household Asbestos Removals ASBESTOS RENOVATION AND DEMOLITION ASBESTOS ENCAPSULATION ASBESTOS PICK UP/DISPOSAL ASBESTOS CLEARANCE CERTIFICATES DISPOSAL OF WASTE IN COMPLYING WASTE FACILITIES

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

All NFAS staff had white cards and CPCCWHS1001. We are fully trained in Class B asbestos removal.  We have been working across Brisbane, North Brisbane, Gold Coast and Gympie areas for 18 months.  We are skilled in removing internal walls and ceilings in bathrooms, kitchens and full house renos

Norman Family Asbestos Services

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