Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes I currently have my Professional Indemnity Insurance with QBE Insurance. I am a registered BAS agent and have my Cert IV in Bookkeeping (Financial Services).

Question 2

How did you decide to get into your line of work?

Accepted Answer

I have always enjoyed working with figures. Even as a child I knew I wanted to work in the accounting field. I remember numbers easily and maths comes easily to me.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I have had a few customers that are years behind in their books. I enjoy the satisfaction of getting their accounts up to date and relieving the stress and worry for them.

Question 4

What do you like most about your job?

Accepted Answer

I enjoy reconciling accounts, including bank ledger and accounts receivable. Resolving problems and helping businesses to get their business back on track are also things I enjoy. I excel at developing procedures for businesses.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you a registered BAS agent? Have you had any training? How much experience do you have? Do you have Professional Indemnity Insurance?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

What do I receive for my money? is a common question. The answer is simple - you will receive your books accurately reconciled in a timely manner.  Do you have to come to my business? is another question. The answer is no. I don't have to come to your business. In this day and age it can all be done via internet and phone calls.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

With 20 years bookkeeping experience, being a registered BAS agent, and having completed a Certificate IV in bookkeeping, I am competent in what I do. I am true to my word and will always provide the service required in the specified timeframe.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

I have been in the accounting industry for the past 20 years. I have worked with small companies and large corporations. No job is too big or too small for me. I am honest, reliable and will get the job done on time.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

How many hours do you envision it will take me per week? How often do you do your BAS?  What system do you use?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1.Ensure all receipts are in a pile together and all invoices are in a separate pile.  2.Have all bank statements ready  3. Be sure to tell me of all bank statements you have, including personal ones that are used for business transactions.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Book in your business between July 1 2014 and September 30 2014 and receive a 10% discount for this period. Mention Oneflare when booking my services to receive this discount.

Question 12

What makes your pricing competitive?

Accepted Answer

My pricing is competitive as it is the average rate for bookkeepers. However, you are not receiving average service from me. I provide top quality service for the standard rate.

Question 13

How do you normally charge for your service?

Accepted Answer

BAS returns - $200 all inclusive fee. Ongoing general bookkeeping service (quarterly BAS included in this service) $50 per hour

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I specialise in general bookkeeping duties. I am competent in everything from Accounts Payable, Accounts Receivable and general ledger reconciliations. Mobile bookkeeping means that I don't take up valuable workspace at your office.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I am a registered BAS Agent. I completed my Certificate IV in Financial Services (Accounting) in 2012. I have fantastic attention for detail. Intermediate to advance Excel skills.

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