Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

• Yes. We have public liability and workers compensation. We guarantee our work.   • Works above $20k will require additional Home Warranty Insurances.

Question 2

How did you decide to get into your line of work?

Accepted Answer

This is a long story, but to be quite concise, I am passionate about what I do. I love the creativity involved with a bathroom and kitchen renovation, tiling and waterproofing.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Each customer is unique.  We enjoy working and helping each individual make their vision a reality.   Visit: https://m.facebook.com/samsontiles/  Visit: https://m.facebook.com/StopLeakSpecialist/

Question 4

What do you like most about your job?

Accepted Answer

• Seeing the beautiful completed project and having a satisfied customer.  • the process of generating and helping the customer with their concept/home ideas or design.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

• Years of experience and repeat business.  • Adherence to Australian Standards and NCCBCA codes.  • All staff are trained and we have a team of qualified trades that we trust and call on regularly.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

• Experienced • Attention to details;  • Friendly service; • We are creative and can assist you with your design.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

• type of tiles to be installed, • layout of the new bathroom or kitchen,  • waterproofing requirements/existing leaks, • any changes to plumbing.

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

• Always have a plan and a design made. • Conduct a thorough inspection of the area to be renovated.  • Allow lead time for the delivery of special materials, and  • if outdoors potential weather delays.

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

When you renovate two or more bathrooms at the same time, we are able to offer you an 8% discount on the supply of tiles (samsontiles.com.au only) and bathroom PC items (Reece - Mosman only).

Question 10

What makes your pricing competitive?

Accepted Answer

We charge appropriately and provide you with high end finishes. Quality is important when renovating your home, and this is what makes us competitive. We are affiliated with great suppliers that produce fantastic products.

Question 11

How do you normally charge for your service?

Accepted Answer

This will depend on the project size quoted, but usually a contract is drawn and a progress payment schedule is established.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

• High end bathroom and kitchen renovation,  • High end floor and wall tiling &  • Supply and fabrication of premium synthetic rubber sheet membrane for both external and internal waterproofing.

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

• Qualified Builder • Qualified floor and wall tiler • Qualified waterproof consultant/technician • We design and supply tiles that are contemporary and tailored for you.

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