Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

All work is guaranteed from the completed date of installation. We are COVID-19 compliant and vaccinated.  We have full public liability insurance.  We only use new materials, unless otherwise specified by our customers.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I've always had a passion for helping people with all my previous careers, now i am able to provide the level of service I've always wanted to give without the restrictions of an employer.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

More than 80% of our business is repeat business and the balance is recommendations or referrals to friends and family of customers, this is our best story because it proves we provide customer satisfaction.

Question 4

What do you like most about your job?

Accepted Answer

I love to provide the solutions that meet the specific needs of my customers requirements. And then seeing my customers satisfaction in the results I produce for them.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Have you got any references or referrals that we can read, or can we see photos of previous jobs you have completed? With Any! electrical work Always ask if they are licensed.  Unlicensed electrical work will void your insurance and may cause problems in future.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

When can you do the work? How long will it take to complete the work? We only take on small jobs so that means we can respond to their request within 2 to 3 days

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

My business is built on prompt reliable service.  My customers have come to trust me thats why i get repeat business from my clients, they are happy with the quality service and they know i can work in their homes unsupervised to provide them with a complete solution  with no nasty variation costs like some others out there.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Hi there thanks for checking us out, we are a family business and take personal pride in all our work. We are very prompt with our service response & make a point of arriving on time or call if we are late or even early! And leave your place clean and tidy after we finish our work!

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Give as much relevant information as possible regarding the nature of the work. Add or send some pictures of the work. Advise how soon they would like the work done.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Give as much relevant information as possible. Add or send some pictures of the work. Advise how soon they would like the work done.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Please call us about special offers, we a offer prompt reliable and efficient service, with quality workmanship by a family owned business.

Question 12

What makes your pricing competitive?

Accepted Answer

What makes our pricing competitive is that we work on a job by job basis and always, quote a price that meets the customers budget.

Question 13

How do you normally charge for your service?

Accepted Answer

Our prices vary and are depending on if materials and labor are to be supplied, we always work with our customers to ensure they are getting the best possible value and the best quality work.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialize in assembly work, picture and painting hanging, all aspects of general home maintenance. We specialize in waterproofing diagnosis and leaking taps.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have many years experience in handyman work and general home maintenance. We have successfully completed numerous projects over the years all to our customers total satisfaction.

Nick's Handyman

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