Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Guarantee for work is not provided however all schemes, decorative items and decisions etc are strictly run by the client prior to any final decisions so the client is always fully informed.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I have always had a keen interest in design and colour and decided to do a course initially in colour.  This sparked my interest further to complete a course in Interior Design.  From there I was lucky enough to get a great first job almost 14 years ago now.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I have been lucky to have many clients I have liked and enjoyed working with them and seeing their experiences grow during the project as well.

Question 4

What do you like most about your job?

Accepted Answer

I love the job satisfaction I get from my clients love of their new home.  I want them to feel they have achieved their dreams and that their home is more a place of sanctuary and practicability !

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

I would ask about their experiences, I would like to meet any professional face to face to see if you think you can work with them.  Some projects last for a time so its important to like them !

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Clients most commonly ask how much my fees are and if I can help them with pricing.  They also want to know that you will be "hand holding them" through the process.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I would refer to my houzz site to see references.  I am totally client driven and my clients always come first. https://www.houzz.com.au/pro/niccijames/nicci-james-designs

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

I provide a personalised service and my clients are my first priority. I have worked with clients on large projects and trust is the biggest part of the relationship. On smaller projects clients can be confident I can assist them even if its for an hours consultation.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

I would need to know the scale of the job, the approximate start date, location of the job and where possible their likely budget

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

I would advise clients to always have a contingency, research your builders, tradespeople, make sure your are clear on what you need your space to provide and think about how you live on a day to day basis.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

I can offer Oneflare customers a 50% discount on my hourly rate for the first visit which can be offset against any further engagment that may ensue

Question 12

What makes your pricing competitive?

Accepted Answer

I would try to make my pricing competitive and pass on some trade prices where appropriate.  I would seek out the best option and try to always keep within the budget.

Question 13

How do you normally charge for your service?

Accepted Answer

This varies depending on size and scale of project. I can provide hourly consults or a set fee on longer projects. Each job is different and each client requires different approaches.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I particularly specialist in residential projects, I enjoy the relationship building with my clients and enjoy watching their knowledge and experience grow

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have 13 years industry experience and have benefitted from living in many different countries.  I have trained in Sydney and London and now based in Sydney.

Nicci James Designs

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