Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, our business is insured and we have a guarantee workmanship. If the same fault comes back within 3 months we come back.

Question 2

Why should a customer hire you over another service provider?

Accepted Answer

Nerdy IT Solutions provides same day onsite or remote support for your home or business network. We understand that staying online is extremely important, that’s why our PC technicians can come to your home or office fix even the most difficult networking problems.

Question 3

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Things we need to know before we can give a quote are; 1) what's wrong with the item  2) brand, model number and serial number 3) how old is it? 4) any special request? 5) your contact information

Question 4

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

To have money and time please make sure you tell our team the following information so we can correctly fix your computer; 1) make and model number  2) fault  3) how old is it  4) what operating system is it running

Question 5

What makes your pricing competitive?

Accepted Answer

What makes Nerdy IT Solutions cheaper then anyone else is we don't charge you a minimum hourly fee. If our technicians are at your house or business for 10-20 minutes that's what you'll be charge for.

Question 6

How do you normally charge for your service?

Accepted Answer

Customer can pay via cash, eftpos or bank deposit ( if you are wanting to pay via band deposit please call us before we attend the job)

Question 7

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

No, We specialize in everything from computer and laptop repairs to website designing and coding. We are a one stop shop for all your technology needs

Question 8

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

All of our technicians are fully trained with a minimum of 3 years in the industry. Our technicians get weekly training to keep up with the latest technology so they can answer all your questions you may have

Nerdy It Solutions

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