Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are covered for 20mil Public Liability and carry workers compensation insurance for our team. We welcome feedback on all services and are happy to discuss any issues and resolve it ASAP

Question 2

What questions should a customer ask to hire the right service professional?

Accepted Answer

Check for insurance details, know exactly what they will do and what you are receiving, ask what chemical they intend to use

Question 3

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How much does it cost? Price depends on the service you require.  What days and times can you clean? We can work with your schedule for when it's convenient for you

Question 4

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are certified by • ARCSI (Association of Residential Cleanin Services International)  and with comes demonstration of professionalism and integrity.

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

The Quality management of our proactive cleaning procedures are what separates us. For the price we offer our clients, we are worth more.

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

What you need done and the size of the facility or property. Availability and timing along with chemical specifications (mold remover ect )

Question 7

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

• Be as specific as possible so we accurately price the job.  • Take the flat rate scale pricking option over the hourly rate.  •Pay by cash on completion you still get an invoice and warentee on the service or Pay by bank deposit to scipnthe process fee

Question 8

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

You can visit our sites and or contact us directly and ask to be placed on our monthly mailing list. Once a month we send news,Tips and tactics,  updates on specials and upcoming discounts.

Question 9

What makes your pricing competitive?

Accepted Answer

We be as competitive as possible. All quotes are negotiable and we work with our clients to meet your needs on a budget

Question 10

How do you normally charge for your service?

Accepted Answer

Our Rates are between $25 - $40ph depending on the job and specifications.  All our work must comply with minimum wage requiremts

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Both Commercial and Residential Cleaning for presentation and Infection Control. Detail cleaning and special needs are all our focus areas

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Since 2006 our experience has shown us to be pro active when customising a scope of works for each client. We don't just come and clean for you, we provide you with a realistic solution to why you require assistance in the first place.

NCS Cleaning Group

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