Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes - We have $5M cover with Youi - covering 3rd Party - Property in Care, Custody & Control @ $25K - Yes - We guarantee our work!

Question 2

What do you like most about your job?

Accepted Answer

Taking care of a client's home. Knowing that we are making their lives easier & freeing up more of their precious time! Building relationships!

Question 3

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our high standards - morals & principles set us apart! We are professional people offering a professional service! We are not just a mop & bucket team - we are very thorough & conscientious. We may charge a little more than the average outfit but we are far from average!

Question 4

Why should a customer hire you over another service provider?

Accepted Answer

Professional Service - Attention to Detail - Experienced, Mature and Professional Staff - Organic Products Nat'sNook offer other Services to ensure the harmony and well being within your Home :  Housekeeping - Laundry/Sheet Change - Grocery Shopping - Home Cooked Meals - Decluttering - Gardening -

Question 5

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Accurate property size - number of rooms - bathrooms - loos - open plan areas - type of flooring - tiles - carpets - type of blinds - stove/cooktop - entertainment areas - linen - fridge - oven

Question 6

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Be very specific with your property description & duties you want carried out! Pick up clothing & toys from the floor (we are happy to do but will save you money). Have a second set of Linen ready to go rather than wash & dry Linen within a short time frame to go back on the bed/s.

Question 7

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

$35 off your 2nd Clean - we just know you will have us back! A further $35 if you ref a friend or family member

Question 8

What makes your pricing competitive?

Accepted Answer

We simply offer an outstanding service which is very thorough and we don't clock watch! We cover all bases - from dusting to vacuuming under beds! We do all things most cleaners refuse to do!

Question 9

How do you normally charge for your service?

Accepted Answer

NatsNook is moving away from charging by the hour but rather by individual jobs.  Minimum fee @ $105  3 bed 1 bath @$140  3 bed 2 bath @ $175  4 bed 3 bath @ $210  5 bed 3.5 bath @ $245  Add $35 for Ironing - 12+- items Add $35 Linen change - 1x room  Add $40 Fridge  Add $80 Oven

Question 10

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Organic Cleaning - Laundry Service - Home Cooking - Houskeeping - Decluttering - Gardening - We thrive on taking care of You, Your Family and Your Home!

Question 11

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Extensive Cleaning, Cooking and Housekeeping experience and know-how! High end client base with high expectations on all service levels and professionalism. Please feel free to contact Nat@Nat'sNook should you wish to contact any clients to carry out any references.

Nat'sNook

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