Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we fully insure our business and our staff for your peace of mind.  We guarantee our work and if the cleaner has missed something inadvertently, then we send them back free of charge to rectify the situation.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Its always been a passion and something we did throughout university whilst getting our degrees in the UK.  Nothing beats the feel and smell of a clean home.  Once we met in Australia we knew we could combine our qualifications and experience to bring you the best service at the best price!!!

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We treat all our clients with confidentiality, but there was one job where numerous farm animals had been living in a house!  Let's just say we had to enter in hazmat suits due to all the animal faeces!

Question 4

What do you like most about your job?

Accepted Answer

At the end of the day we provide a service that not only provides happiness to coming home to a clean house, but also you get to spend more time doing the important things, like spending more time with your family.  Cleaning for most is a necessary evil, we make it unnecessary for you!!

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

You should ask all cleaning companies to send you a copy of their cleaners police check certificate.  Also a copy of their insurances or certificate of currency.  You should find out about their experience, whether they are trained, and whether they use their own products and equipment.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

We send out our "All Done and Dusted" package with your email so you know exactly what you will be getting in your clean.  The most commonly asked question is our price, which is why we site inspect our quotes to bring you exactly what you're looking for.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our tagline is Professional, Reliable, Affordable and Trustworthy, so we live and breathe by these standards.  All our staff are police checked for your peace of mind.  We bring you reliability and trustworthiness, as well as the professionalism and affordability that caters to all clients.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

At Mrs Mop we are dedicated to providing you with peace of mind for all your cleans, which is why we fully train all our staff and ensure that they are police checked and fully insured.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We usually require a site inspection so we can see the floor space, the amount of furniture, etc plus we get to meet you and find out exactly what you require from your cleaner as everyone has different expectations.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Obviously the cleaner you keep your own home, then the less work we have to do! Picking up furniture and clearing shelving saves us the time, but if you don't have the time to do it we are more than willing to do this! We can help you on the never ending mission to keep a clean home, follow our Facebook page for more tips!!

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

At Mrs Mop we love our returning customers!  We not only give you little presents such as wine on your birthday, eggs at Easter and chocolates at Christmas but we also offer a FREE CLEAN when 10 or more are booked in.  Just mention the special offer!

Question 12

What makes your pricing competitive?

Accepted Answer

We charge less than the larger cleaning companies, yet provide all our own cleaning chemicals and cleaning equipment so you save on your weekly shop.

Question 13

How do you normally charge for your service?

Accepted Answer

At Mrs Mop we are dedicated to providing you with a full service.  Unlike other cleaning companies we quote per job not by the hour.  This ensures that your home gets its full clean, as all our staff are fully trained but work at different paces.  This ensures that everything gets done to the highest standard and is the main reason why we quote you in your own home.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in residential cleans, office and commercial cleans, end of lease or moving in cleans, window cleaning and work with many local real estates for holiday rental cleans.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We train all our staff in Mrs Mops Cleaning Academy.  A lot of staff don't pass the cleaning academy as they need to be enthusiastic, show initiative, and have a good attitude towards their work.

Mrs Mop Australia Pty Ltd

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