Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We carry insurance . We guarantee our work however with internal cracks due to structural movement and other building problems we can not always guarantee repairs on internal cracks .

Question 2

How did you decide to get into your line of work?

Accepted Answer

All of us who work for crack fix & convert it are family . It started from one of the owners fathers , skills passed on to the the boys in the family , it's in our blood .

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Edith from North Adelaide had her house on the market and it would not sell ,  she called us for help ,we fixed all the cracks in her home it was put on the market and sold at a TOP price ! Edith passed our information on to her neighbours with great pleasure .

Question 4

What do you like most about your job?

Accepted Answer

The satisfaction of meeting persons who require our service and providing a professional honest service , our motto is we always do the right thing . Leaving the job knowing the customer is happy .

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Always make sure that the person you are hiring has many years of experience and has referrals on work carried out . Make sure you compare quotes to ensure you are getting the best service at the best rate .

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

We are mostly asked when can you get the job done ? we can get the job done as soon as it is ready to go . We work 7 days per week and aim to provide you with a prompt cost effective service .

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Family run business , over 30 years experience . We believe in honesty and good old fashioned work ethic . Our motto is we always do the right thing . We work fast , professionally and clean as we go .

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We are a reputable business who prides ourselves on a prompt reliable service  , honest rates with good old fashion work ethic . Our motto is ..we always do the right thing .

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Before we quote we require as much information as possible and most of the time viewing the job is the best way to get a firm quote . However for small cracks, holes and ceiling repairs quote can be given over the phone

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

No call out or quote fees  Ensure you know what you want Have area ready to be worked on Provide as much information on scope of work Make sure job is ready to be done

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Priority on getting your quote done , same or next day visit to meet with you to discuss your job with no call out fee , Mention Oneflare and receive 10 % discount on your quote

Question 12

What makes your pricing competitive?

Accepted Answer

We have minimum over heads and the person who will come and quote your job is the person who completes your job . Family run business with over 30 years experience .

Question 13

How do you normally charge for your service?

Accepted Answer

Depending on type and scope of job ,  payment to be made on completion of a fixed price quote . Prefer cash or direct deposit to nominated account . For larger jobs payment of negotiated progress payments.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

All areas of plasterboard work , we are Adelaide's first call for all crack and hole repairs in internal walls and ceilings . Also lining of Sheds and garages convert them into that spare room , study , den or play room .

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Over 30 years experience , qualified in all areas of plasterboard, lining, fixing and flushing and rondo.  We are skilled at what we do and we get the job done right .

Crack Fix Adelaide and Convert it

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