Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes our workshop is insured and we guarantee all of our labour for 3 months as per Australian law. If there is an issue relating to our labour we provide full warranty, although this usually never happens we are aware of the possibility due to many different complications or factors.

Question 2

How did you decide to get into your line of work?

Accepted Answer

We have loved cars since before we were old enough to drive and have been working on them ever since, there really was no decision it just happened!

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We have many stories of customers coming to us after being stuffed around and overcharged by any number of mechanics, unfortunately this is a common problem in the industry. Our customers often cannot believe the prices for the work we do compared to what they have previously paid elsewhere.

Question 4

What do you like most about your job?

Accepted Answer

We are car lovers and enthusiasts so we love what we do.  This makes working on other peoples cars a rewarding experience, and we enjoy getting the job done and solving your problems so that you can enjoy your car as much as we enjoy working on them.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Ensure that the person you are hiring is qualified to work on the item you need fixed. This relates to things LPG testing, Aircon gassing etc In the case that we don't have the required specific qualification we will outsource to a trade partner who does.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers ask us "How long can I leave this issue before repairing it?" We cannot in good faith give you a solid answer to this, some people may get 10000kms and some may get 10kms, the answer is how much of a risk you want to take and if you can afford to have it fail in the near future :(

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

At Motowerks we talk to you straight and are always upfront and honest about all of the costs involved for labour and parts. If the job takes longer due to complications or costs exceed what we initially quoted you, we will always consult you before continuing. This way there are no surprise bills.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We need to know the year, make and model of your vehicle as well as specifics such as: Transmission type Auto/Manual? Engine/Fuel type  Petrol/LPG/Diesel? Previous relevant repairs or work done? Previous issues relating to the job? Timeframe? (after hours or weekends will incur an extra charge)

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Describing your problem in detail, notifying us of all symptoms any noises etc Ensuring your car interior is clean and not full of rubbish. Ensuring the car is fueled and tires pumped up, this helps us with diagnosing your issue efficiently.

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

$90 Service special includes: Oil and filters All Fluids Cooling system check Safety check - brakes, suspension and lights Tire rotation Car exterior cleaned

Question 11

What makes your pricing competitive?

Accepted Answer

We charge around half the hourly rate of the average commercial workshop, with less bullshit and honest language you can understand. We stand by our work and take pride in fixing your problems and saving you money over the long term by diagnosing faults before they cost you an arm and a leg.

Question 12

How do you normally charge for your service?

Accepted Answer

We charge a very reasonable rate per hour, upon completion, plus parts cost. Will beat any genuine quote, No fix No charge.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Specialising in custom upgrades/fabrication, as well as tuning for both Cars and Motorcycles. We can build an engine or whole vehicle to suit street or track.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Fully Qualified Mechanics working on all makes and models of Cars and Motorcycles, over 15 years experience in the industry.

Moto Werks Vermont

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