Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

I do have up to date public liability and business insurance. I have a Police Criminal History Check. I can guarantee that I will provide loving and practical hands on quality care of your pet or pets.

Question 2

How did you decide to get into your line of work?

Accepted Answer

It all started when a work friend asked me to care for her cat. I had always been interested and involved in animals since a child growing up in the country. I worked in the racing industry for years, both on studs and in racing stables. I used to train dogs for my friends, and shifting into pet care became a natural transition, starting first as a hobby!

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Working and caring for pets is never a dull moment. My most recent unusual experience was when I unexpectedly oversaw the birth of a litter of puppies. My client had no idea her pappillon, Merry was pregnant. Merry had no problems giving birth and was a great mum, however she did suffer a severe calcium deficiency and very nearly died. I then had to wean the pups and bottle feed them when they were only a few days old, so Merry and her new family came home with me for over a week, until my client came back from holidays.

Question 4

What do you like most about your job?

Accepted Answer

Animals.Animals.Animals.  I love working with and being around animals. I have a horde of my own and have so much love, patience and care to give.  Each and every pet has their own personality. I love getting to know their quirks and ways. Pets really are so much fun.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do you do In-Home care at clients address? Do you do pet sitting at business location? Are you insured? Do you have a Criminal History Check.? Do you have any discounts or specials you can offer me?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

1) Does Moreton Bay Pet Care come to my home to care for our pets? Answer:  Yes I do. Almost always. On occasion if a pet owner has a young puppy, or a very senior dog I will take them into my home while my customer is away.  2) How much does it cost? Answer: Depends on where my customer is and how long my customer will be away for. Standard Daily rate is $22 per day based on visiting once a day. I also offer reduced rates for twice daily visits. But I have weekly and monthly rates too! 3) Can you walk my dog too? Yes. I always take the dogs for a 15 minute power walk within their local neighbourhood. I DO NOT take them to dog parks and they are securely leashed at all times. If my client does not want me to walk their dog/s then that is OK too. If my clients require a longer walking period then an extra charge does apply. I can walk 3 small or toy dogs at one time or 2 medium or large dogs at one time.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I rarely advertise my services as I often get more than I can handle just through word of mouth. I am professional but very loving towards your furry/feathered family. I do not just 'feed and go'. I take time out to give each pet personal care and attention.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Simple. I don't just care or feed your pets, I give them lots of love too.  I really think I am one of the best pet carers out there!  I keep you updated whilst you are away. I monitor their health and well-being and give them heaps of attention.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Location. Number of pets. I charge per household, not per pet, up to and including 4 pets. If you have more than 4 pets, the additional charge is $1 per pet per day, added to your daily or weekly rate.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1) Book a minimum of 4 weeks in advance and get 5% discount. 2) Pay Deposit of 25% on finalization of booking my services and also receive a 5% discount. 3) Going away for 28 days or longer? Get 3 days free!

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

I look after all animals. I offer discounts to pensioners and concession card holders. If you finalise your booking with Moreton Bay Pet Care 4 weeks in advance you receive a 5% discount.

Question 12

What makes your pricing competitive?

Accepted Answer

My pricing is competitive because one of my main aims was to make quality and loving in-home pet care affordable for everyone. That is why I offer discounts not only to pension card holders, but also to those receiving centrelink benefits.  Moreton bay Pet Care offers monthly, weekly and daily rates. I do not charge per pet, but per household, up to and including 4 pets.

Question 13

How do you normally charge for your service?

Accepted Answer

I have monthly, weekly and daily rates available. I generally leave an invoice at the end of my service, or if preferred, Moreton Bay Pet Care can send via email.  Meet'n'Greet consultation is free!

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I care for pets of all kinds. I offer dog walking, and health assessments. I can provide dietary advice. Dogs receive a short walk of 15-30 minutes or exercise that is tailored to their age, breed and individual needs. I also offer dog walking as a separate service.  Horses. Horses. Horses.  I have many years experience with horses and used to compete across a range of disciplines. I have an extensive knowledge base and am a very good rider.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have been handling, training and working with animals of all kinds for 30 years. I have a Cert.I. in Animal Studies.  Animals like me and I love them!

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