Question 1

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No

Question 2

What COVID-19 measures do you have in place?

Accepted Answer

Our team is as safe as can be by wearing gloves, not cross-contaminating cloths and either using new or disinfected supplies between each client.

Question 3

How did you decide to get into your line of work?

Accepted Answer

I decided to start ML Pristine Cleaning when I hired a cleaner for my home and was not happy with the result, I expressed my concern and I got laughed at. From then on, I thought people and families deserved a better experience than what I got. I am so proud of my team for performing fabulous End Of Lease Cleans, Regular Cleaning and Deep Cleaning. The customer feedback we receive is so heartwarming and the exact reason I started ML Pristine Cleaning.

Question 4

Do you have a favourite customer story you would like to share?

Accepted Answer

My favourite customer story is from an End Of Lease Clean, I walked into the client's house and their daughter told me I was beautiful. She absolutely made my day!

Question 5

What do you like most about your job?

Accepted Answer

I love the messages I get when clients return home and tell me how much they love the clean! It makes me know that me and my team are one of the best cleaning companies.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

At ML Pristine CLeaning, we actually care about our customers and if they are satisfied with the finished clean. We don't run in and out of your home against a clock, we charge by the job so we can get the best results for the client, and never leave a job unfinished.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

For all jobs, we require a walk-through of your home to give you a quote. We also like to meet the client and have them meet us so we build a good relationship.

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Our team at ML Pristine Cleaning are cleaners, not maids. We clean surfaces, whereas maids organise and tidy. We don't mind putting a few things away, but to help us spend our time on cleaning we love if clients could have things where they belong in there home.

Question 9

What makes your pricing competitive?

Accepted Answer

Our pricing isn't necessarily competitive. We provide an outstanding service compared to other companies. We come to each job prepared, neat and clean, with great attitudes and ready to make you love our work!

Question 10

How do you normally charge for your service?

Accepted Answer

ML Pristine Cleaning charges by the job, we do not have an hourly service.

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We love and specialise in End Of Lease Cleans!

ML Pristine Cleaning

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