Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

By law my business must be insured and the customer is covered by a six year labour guarantee provided by the plumbing industry commission.

Question 2

How did you decide to get into your line of work?

Accepted Answer

My father was a senior sewer&water inspector at Melbourne board of works.

Question 3

What do you like most about your job?

Accepted Answer

Generally speaking no job is the same so it's not repetitive,so every job has it's own feel, Then there's new materials or tools  coming out in the trade quite frequently so that keeps it interesting.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

If they are Licensed plumbers is a good start ! Some times not all is how  much experience does the tradesman have.

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

All sorts of questions I get asked ! ,from time to time a couple of silly Billy ones, lol but I'm always most happy to answer with integrity and honesty.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

That's for you to decide, I know I've never had any issues with my customers over the years I've been plumbing. Always friendly and ready to give advice to customers who ask.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

I'm very honest,punctual and will go that extra yard for my customers.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

As much info on the job at hand is always a great start,obviously a photo or two could be off great help.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Prior to commencing underground drainage works it is in most cases best to provide a property drainage sewer  plan from the relevant authorities.

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

For Oneflair customers you'll receive one on one professional advice on all your plumbing needs and any other problems I may be able to help you with in regards to home maintanence.

Question 11

What makes your pricing competitive?

Accepted Answer

I know I'm competitive with pricing due to the feed back I get from my customers, There's no hidden surprises.

Question 12

How do you normally charge for your service?

Accepted Answer

Generally I visit the job for a site inspection to give the customer the option for quote or hourly rate.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I'm a fully licensed plumber&gasfitter in over 35 yrs experience.in Domestic and commercial plumbing in all categories from small jobs to large.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have a licence in all plumbing categories of plumbing, But most of all 32yrs experience in the trade.

Mj & R Total Plumbing Solutions

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