Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

☆ Yes, covered by Professional and Public Liability Insurance with Marsh Insurance. ☆ Insurance cover is up to date as part of AusActive Fitness Professional registration.

Question 2

How did you decide to get into your line of work?

Accepted Answer

☆ Started my exercise regime doing kickboxing 20 years ago for weight loss. ☆ Took the first step in 2011 by attending a course to become a Fitness Instructor.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

☆ A male client started his training in July 2018 with zero fitness training for almost a decade.  ☆ From not being able to do 1 sit up on his first day of training; he is now training 6 times a week including kickboxing for fitness, strength training and HIIT.  ☆ I'm glad to be part of his transformation.

Question 4

What do you like most about your job?

Accepted Answer

☆ Helping people to achieve their health and fitness goals. ☆ Meeting new people. ☆ Sharing the health and fitness experience with others.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

☆ Credentials and accreditation. ☆ Experience in training people similar to your situation. ☆ Past achievements. ☆ References such as Facebook Page or website.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

☆ I am not able to attend a PT session on a specific day/time and would like to re-schedule? ■ 3 hours notice is required for cancellation. ■ 50% fee is applicable for cancellation within 3 hours of session commencement. ■ Non refundable for NO show without notice.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

☆ Trainer that will turn up to the session on time, show dedication and commitment. ☆ References from existing clients are available upon request.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

☆ An experienced trainer in WA fitness industry since 2011 that cares about your goals and achievements.  ☆ Online support available 7 days a week.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

☆ Interest - PT or Small Group Training (At the Studio in Midland) ☆Training preference - Day, time and location. ☆Current and past medical and health conditions.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

☆ Specify scope of work for Personal Training to suit your budget and schedule (Day, time and location of training i.e. Off Peak hours is cheaper)  ☆ Consider small group training instead of personal training.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

No current offers.

Question 12

What makes your pricing competitive?

Accepted Answer

☆ Independant Personal Trainer and not part of any franchises. Therefore can offer cheaper packages without compromising the quality of services. ☆ Gym membership is not required to train at the studio as we only offer supervised fitness programs.

Question 13

How do you normally charge for your service?

Accepted Answer

☆ Full payment required prior to session commencement via Paypal or Bank Transfer. ☆ Cash payment can be made on the session day.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

☆ Older population and women fitness training programs ☆Personalised appraisal and tailored fitness programs ☆ Weight loss and management coaching ☆ Boxing and Kickboxing for Fitness

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

☆ Certificate 3 and 4 in Fitness ☆ COTA Strength for Life Tier 2 Provider ☆ Thump Boxing Level 1, Advanced and Super Kickbox  ☆ Current First Aid and CPR Certificate  ☆ AusActive Level 2 Fitness Professional

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