Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

At New Urban Plus, all of our jobs are offered a guarantee upon completion, regardless of size or the type of work.

Question 2

What do you like most about your job?

Accepted Answer

At New Urban Plus we pride ourselves in the quality we offer and our attention to detail, delivering a final product that can be considered as a piece of art.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

Question 1: How many years of experience ? Question 2: Can you provide pictures of previous work? Question 3: Do you offer any guarantees at the completion of job

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q: What are your tile recommendations? A: Highly dependant on the size and layout (e.g. would not recommend dark tiles on a wall of a small bathroom as it would result in the bathroom looking smaller).

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

All jobs completed by New Urban Plus come with a guarantee, trusted by Australia's top renowned builders, certified waterproofer with licence and certified in building and construction.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

With experience of over 6 years, working for builders such as Carlisle Homes and Latitude 37. We can guarantee our customers a service that meets high standards, with high quality materials, and latest methods and techniques.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

- Size of floor (in sqm). - Type of tiles to be used. - Will the surface be prepared and ready for work to commence.

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

- Organise for rubbish disposal. - If it's a renovations job, customer has the option of removing the old tiles themselves to save on labour costs.

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer seniors discount, We can also offer OneFlare customers a further 5% discount of the total quoted price (ex. material cost).

Question 10

What makes your pricing competitive?

Accepted Answer

With pricing not just based on the size of the job but also on the layout we can accurately offer the customer a competitive price with no hidden extras or fees.

Question 11

How do you normally charge for your service?

Accepted Answer

We offer obligation free measure and quote, based on the size in sqm and the client requirement for the setup.

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Over 6 years experience in commercial and domestic tiling. Certified water proofer, services trusted by commercial and domestic national builders

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