Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are insured and we do guarantee our work. If after 3 months you are not 100% satisfied with our service we will offer a refund.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I wanted a career that would offer me flexibility around my children so I could build a business creating a work / life balance so I could have the best of both worlds. I'm also really good at numbers and seeing the story they are telling!

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

This is from one of my clients - based in the UK. (I'm in Australia)  "Years ago, I was going it alone with the shoebox and panic situation occurring when submitting my compliance returns. Then I discovered Sharon and the MicroChilli solution – I have never looked back. Efficient, punctual, and always ready with answers, I never felt silly asking questions. When Sharon emigrated from UK to Australia, I changed accountants – great service but lacked the personal touch. I recently engaged MicroChilli to take care of my accounting again – all the way from Australia!"

Question 4

What do you like most about your job?

Accepted Answer

Going on a journey with our clients and empowering them to love their business. When clients first come to us they are often overwhelmed. We literally take that overwhelm away so they concentrate on building the business they dreamed of. We are their No. 1 cheerleaders cheering them on loudly every step of the way. No better feeling.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

How can you help my business? Are you registered and qualified? What is your level of expertise? What is your preferred communication method? - it may not work for you. Do you work onsite or remotely?(we only work remotely) What is your response time? Will we work with you directly or do you have a team? Are you fixed fee or hourly?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Are you a registered BAS agent and how important is it?   A registered BAS agent is the only person legally allowed to charge you to prepare and lodge your BAS. This qualification is only awarded to somebody with suitable experience and we need to complete ongoing study to ensure we keep up to date with complex topics, updates to GST and tax laws so we can stay registered.  Why would I outsource my bookkeeping when I can do it myself?   This is a great question. As your business grows you cannot possibly to all the admin tasks as well as grow your business. We ask you to look at how much is it really costing you to do your own accounting? To run a successful business you need to maximise your time spent on doing the things that drive sales and minimise the things that don't. Like the bookkeeping!

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We take pride in our work 100% and a clients needs are far more important than our own. Our reputation is everything. We go above and beyond to exceed expectations for customer care.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

At MicroChilli we are building a community of trusted entrepreneurs on the same journey as us.  Our goal is to change the way that small business owners think about their numbers and to empower them to take ownership and accountability of their number story and to build their dream business.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1. Whether they are GST registered 2. Volume of transactions. 3. How clean is the balance sheet. 4. How many bank accounts. 5. How long since the bank was reconciled.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Don't try and DIY your way through if you don't understand what your doing. 2. Separate business and personal bank accounts. 3. Categorise receipts into buckets. ie. client meetings, staff meetings etc

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Yes, for those that want a monthly subscription, they will get a 20% discount for the first 2 months. (minimum term 6 months to qualify for discount)

Question 12

What makes your pricing competitive?

Accepted Answer

We have a tailored package for every stage of business so small businesses are able to start at the smallest package and their package and level of service will grow as they do.

Question 13

How do you normally charge for your service?

Accepted Answer

https://microchilli.com.au/pricing/

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in new starts and established micro businesses.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

At MicroChilli we have a breadth of experience in the organisation. As a team of management accountants coming from large corporations, we believe it is EVERY business owners right whether large or small to have access to a team of finance professionals. We bring that experience and tailor it to small businesses so they are set up for success from the get go.

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