Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

MetroMovers provides a service so good, we guarantee it! We provide a service-efficiency guarantee for our hourly rate jobs and a no-damage guarantee for all our relocations.

Question 2

How did you decide to get into your line of work?

Accepted Answer

MetroMovers started as a small humble local business and has grown into a national wide moving and storage company operating on the east coast of Australia in Melbourne and Sydney.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

There have been many times where MetroMovers has come in and saved the day for a customer. These customers have gone with an unprofessional removalist company who have either walked away from the job or did not even turn up to their home. This shows the importance of always hiring a professional.

Question 4

What do you like most about your job?

Accepted Answer

For some people, moving homes is a milestone in their life especially if they have just purchased their first home. Knowing we can help customers settle into their new home and be part of their first home experience is rewarding.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

It is important to check if the company has any hidden costs and if they charge extra for stairs, lifts, precision items, wrapping and padding. It is also important to make sure all charges have been outlined in writing so you know what you are paying for.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

We often get asked, how long is my move going to take? There is no definitive answer as every home and move is different. The duration of your move depends on how prepared you are, the access at both properties, how much content there is to move and the level of service required from the movers.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

MetroMovers is not just a man with a van, we are movers with a truck. We have years of experience and award winning equipment to get the job done right backed up with hundreds of independent customer testimonials on Word of Mouth, Product Review and Google Plus.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

With 20 years of experience combined with our award winning services and truck fleets mean that our experience, equipment and dedication are of the highest standard at all times. We are also the only removalist to ever earn a place in the prestigious BRW Fast 100 list.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We need to know the volume of home contents that needs to be moved. So whether that is how many bedrooms your home is or a list of items, we can provide a quote for you. We also need to know the access of the uplift address and delivery address so if its ground level or has stairs or lift.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Have all the small contents packed into boxes 2. Dismantle and reassemble all the furniture yourself 3. Save a parking spot close to the property entrance for the truck

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Do you require a couple days of storage whilst waiting for settlement day for your new home? Or need to store your furniture pieces for several months during your home renovations? Or want to put away your home contents for a few years whilst you are overseas? Contact us today to take advantage of our store more for less promo.

Question 12

What makes your pricing competitive?

Accepted Answer

At MetroMovers, we believe in a pricing system that is fair to our customers. Our hourly rate pricing system means customers only pay for the true time the team is working and our depot charges are predetermined via the Google mapping system.

Question 13

How do you normally charge for your service?

Accepted Answer

We charge on an hourly rate system where you only pay for the time you have used. All of our relocations are charged to and from the closest depot points to your properties. For your convenience, we have depots all throughout Melbourne and Sydney.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

MetroMovers is your one stop shop for boxes, moving services and storage facilities. We do the packing, loading, driving, unloading and storing all for you so you can sit down, relax and enjoy a cup of tea while we do the hard work.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have purpose built award winning trucks, industry specific equipment and highly trained men means we are the number one choice for professional removalists.

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