Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, I am insured 20 million public liability, as required when working for DOH Programmed Facility Management.  My restumping has a 50 year warranty, I can also guarantee my framing and building for 20 yrs. My fencing has a structural wind rating of 200 km/h winds; Also backed by bluescopes 10 yr warranty.

Question 2

How did you decide to get into your line of work?

Accepted Answer

It is in my blood. As my father is a Carpenter, it comes naturally for me.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Customer in Bull Creek Perth . I built another room internally in his home, and added some wall features. The customer came in with his wife and she was in tears , thanking me profusely for the work i had done for them.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Be specific about the nature of the work and give as much details as possible

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q) How long will the project take? A) Normally i can give an estimate depending on: 1) How many contractors are involved in the project. 2) Extra work that may be revealed during demolition.   Another common question is 'when can you start the project?' My answer of course depends on the ammount of work allocated to me. If the work is urgent or a real need, we can normally rearrange other projects in order to start sooner.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I have a high work ethic and standard, as i know it effects my business. I can appreciate that trust is something to be earned, so I therefore believe in a high moral standard, and to respect the needs of others, the same way i would expect others to respect my needs. If i see something then i say it as it is . I can say that i remain honest in all my dealings with clients and do my best to achieve happy customers!

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

In my experience , i have seen many contractors who are not completly honest in the way they conduct their work. Some cut corners , others use cheaper products which effect the durability of the work completed. I firmly believe that the standards of workmanship , reflect the quality of the tradesperson and overall, his business. To put it simply, people need to be served the same way i would wish to be served.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Most quotes of a building and renovating nature will require a site inspection to make it clear the work involved and material needed. This process is walked through step by step until all aspects of what is required is complete. Some typical things, are the quality of the existing structure that is being renovated or altered. The foundation is another typical thing that effects quotes, as all the work involved depends on the level and structural integrity of the floor . Also, the need for asbestos removal... This is a common obstacle that does need to be mentioned as most old homes are still clad in blue asbestos and need to be removed and disposed according to WASS laws.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Most importantly, my client needs a good plan, or my help with a good plan, for any reno or remodelling, so there are no changes during the project that can add considerably to the overall cost. I can help with this process and am happy to visit onsite to discuss a good plan. I am also happy for my client to assist in demolition if they are so inclined, as a way to save money. Also, painting the finish yourself is another way. I can give usefull money saving tips on how to prepare and paint the finish.

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Cost price for materials used on the project.

Question 11

What makes your pricing competitive?

Accepted Answer

i like to know my competitors , and what they charge. I am always checking up on the pricing statistics on line in relation to my trade. I am normally a step ahead and can quote a cheaper price , Sometimes i match the price , and sometimes the odd cowboy will come with a cheaper price and poor quality or ammature work to go along with it. I am always willing to negotiate a fair deal.

Question 12

How do you normally charge for your service?

Accepted Answer

Normally, i charge at an hourly rate, and quote based on the overall time it takes to complete the project. Some aspects of building have underlying issues  that are unable to be revealed on the surface e.g. The condition of timber studs behind the gyprock wall. In these situations the client is made aware that there could be unforseen issues effecting the overall price. After weighing all this up I like to assess what the work is worth and of course try to remain competitive. My policy is to never compromise on the standards of workmanship and materials i use in order to achieve a cheaper quote.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I specialise in renovations to timber frame homes and colorbond fencing. With regard to renovations , i have had extensive experience over 20 yrs , remodelling and refurbishing timber frame homes recently for the department of housing (programmed facility management). I love this work and the job satisfaction that I get from it .This is a new venture and something that I've have much experience with over the years.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

My experience has been gained over many years, covering many different skills in the building trade. My skills include , framing, gyprocking, timber floors, ceilings, painting, tiling, roofing, guttering, retaining walls and fencing. I now specialise in colorbond fencing. I do not compromise when it comes to the building laws and engineering requirements in all aspects of building. I consider myself a perfectionist when it comes to the quality of the finished product.

Bunbury Colourbond Fencing

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