Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

yes we are insured and we do provide copy of certificate of currency if needed. we guarantee the quality in service and your satisfaction along with a silky move .

Question 2

How did you decide to get into your line of work?

Accepted Answer

was accidental and happened 15 years back . WAS A CASUAL SHIFT IN A REMOVALS COMPANY, I ENJOYED THIS WORK AND CONTINUED SINCE THEN . LATER STATED OWN WORK AND MANAGED GOOD RELATIONS WITH MORE THEM 2000 CLIENTS IN MELBOURNE

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

all our customers are favorite to us and we are favorite to them once they use our service and all our job are given equal importance and are delivered high quality service

Question 4

What do you like most about your job?

Accepted Answer

we serve people and do understand how painful moving is and we try and take that pain away by providing a swift and soft move and executing a stress free move for our customers , we like that smile when the job is done perfectly

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

how long have you been doing this? are the workers experienced ? have they got all sort of insurance needed for this work?  are there any hidden cost associated ?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

they ask questions to make sure that there stuff is been handled by right hands?  answer:- all our staff is full time professionals and have minimum 4 years of experience . they all go through training sessions designed to enhance there skills and efficiency. and as a company we are fully equipped and insured.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

we are professionals and we work as full time removalist  we have a reputation in market and have no complain record for last 3 years  use us once and our team can prove it

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

we have a good name in market for our hard work and quality service . we offer best price in market and guarantee satisfaction.   we have no complain record for last 3 years . we maintain high standards of service

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

what are we moving ? from where to where ? how many man needed ? how many bedroom stuff ? whats the access for pick up and drop off ? what time preferred ? how about parking conditions ?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

be prepared and organised for move . have every thing packed up in boxes avoid loose stuff. mark labels on boxes and indicate if fragile items are in box. keep the walk way and drive way clear to save time

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

if booking 3 week in advance then we offer further 5% discount  will get same rates over the weekends as weekdays. we offer fixed price for long distance runs too

Question 12

What makes your pricing competitive?

Accepted Answer

we are offering best price in market, so , others compete with  us, we need not to. we offer all prices inclusive Gst and insurance and we don't charge upfront

Question 13

How do you normally charge for your service?

Accepted Answer

we work point to point  not from depot to depot  we work in 1/2 hr increments  all prices are inclusive insurance and GST we charge $21 for every extra man needed

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

we are removalists SERVICES PROVIDED :- HOUSE MOVING  OFFICE MOVING  PIANO AND POOL TABLE MOVERS  HARD RUBBISH REMOVALS  INTERSTATE MOVERS also do assembling and dissembling jobs  single item pickups

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

we have over 10 years experience in this field AND ARE AMONG THE FEW POOL TABLE AND PIANO MOVERS IN TOWN

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