Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are insured and we provide a generous nationwide warranty on parts and labour and supply and fit approved quality ADR parts and OEM lubricants with correct oil specs etc.

Question 2

Do you have a favourite customer story you would like to share?

Accepted Answer

If there was a favourite customer story that I was to share it would be that i was responsible for the production of the Ex Prime Minister John Howard's 3 armed statesman that were provided to parliament house back in 2007.

Question 3

What do you like most about your job?

Accepted Answer

It's very simple. Customer satisfaction. Seeing the smiles on their faces and the relief once we have diagnosed correctly and performed the job o their satisfaction.

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Questions from customers vary from: Are you qualified to are you experienced and do you supply warranties. Our answer to all of the questions above is that yes we are fully qualified, insured and experienced automotive repairers who offer warranties on all work.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Word of mouth and customer rapport. You can also check our customer rating on our facebook page. Plus we guarantee if you book our services we can assure you that customer satisfaction is our number one priority.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

We want to bring back the good Old Fashioned Service with Honesty, Integrity and 36 years in the industry. We are becoming known as the Mechanics that the Mechanics use.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1. Make 2. Model 3. Month and year of the vehicle 4. Engine specification 5. Auto or manual 6. Vin Number

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Phone call 2. Correct information given over the phone 3. Careful analysis of your request so that we may determine the best outcome

Question 9

What makes your pricing competitive?

Accepted Answer

We are not the cheapest but we are the best. We will make sure that you will get your bang for your buck when it comes to each and every job that we perform. ( You get what you pay for)

Question 10

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Diagnostics and fault finding in intermittent problems. Scan tool technology for vehicles and trucks within Australia. We fix anything guaranteed. Satisfaction guaranteed is our promise to you.

Question 11

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our experience is vast from dealerships to small plant right through to heavy machinery but not limited to. Extensive experience across the board within the automotive industry and all legislations pertaining to customer relations and a generous nationwide warranty with approved ADR parts.

Lynbrook AutoCare

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