Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Customers would have to have their own contents insurance as insurance companies will not insure transit insurance in furniture removal businesses.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I was looking to buy a business and seen this one advertised and as I had done furniture removals before i thought it would be great to have my own furniture removal business

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We have many stories where customers have been extremely satisfied with our service. We are there to help and try to make their move an enjoyable one.

Question 4

What do you like most about your job?

Accepted Answer

Helping customers relocate with the least amount of stress and transitioning them into their new home and getting settled quickly.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

How do you charge is it hourly rate or do you quote How long have you been in the business. Do you do packing.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

do we need to empty bedroom drawers. no we can take them with clothes in them do we need to empty the fridge. no only take glassware out and tape doors shut do we need to tape down boxes. yes you do as things could fall out can you take the beds down. yes we can but it is time consuming

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have a really great reputation on the sunshine coast and attract repeat customers because they have been really happy with our work and price.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We have a great reputation for being professional and get alot of repeat customers that are very happy with our service

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

How many bedrooms, how much large furniture, how many beds, lounges, fridges, washing machines, cabinets, tables outdoor furniture and shed stuff

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Be all packed and ready to go Have all furniture like beds etc pulled down Have all whitegoods like washing machines fridges empty of all glassware and unplugged

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Most removalists charge depot to depot. We could charge just travel to location of removal only and waiver return trip back to depot

Question 12

What makes your pricing competitive?

Accepted Answer

We are one of the cheapest removalists on the sunshine coast and do not have any overheads to factor into costings.

Question 13

How do you normally charge for your service?

Accepted Answer

Hourly Rate. We have a general idea on how long a removal will take and can give a close estimate

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Furniture Removals. Been in the industry for 15 years and specialise in all aspects of this profession with a good reputation

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Over 15 years in the industry with the required knowledge on how to do the work quickly and efficiently always

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