Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We hold all applicable insurances and qualifications. We will also guarantee all of the work we do and materials we supply.

Question 2

How did you decide to get into your line of work?

Accepted Answer

It has been in our family for generations. Started at a young age just watching what was happening, to earning pocket money by helping dad on school holidays to branching out in Australia.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Mrs Davies cakes! Weather in Scotland can be pretty bad at the best of times but one winter it was extreme, sever damage all through the town. We met mrs Davies when she used our emergency call out, repaired the problem and every Monday after that she dropped in one of amazing cakes.

Question 4

What do you like most about your job?

Accepted Answer

The final result!! It's easy to forget that the roof of your home is the finishing touch that keeps you dry and safe. When it needs fixed you fix it, but have you seen it cleaned? Re painted? Hello new house! What a difference it makes and it can save you $$$

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Will they give you a price comparison? Is there anything they don't do that's part of your needed to finish your job properly? Do they guarantee their work and materials?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How long will it take to get done? - we give an honest realistic time frame. What colours can I choose from? - we have a wide variety of good quality suppliers therefore you have a wide variety of quality colours to choose from. What if I'm unhappy with the job? - we will fix it.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We understand first off from experience what it feels like to get stung, over charged and unhappy with a result. Alongside our guarantee if there is ever anything you are not happy with or you would like a bit more information we are more than happy to come back and take a look.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We take a massive pride in every job we do, however honesty and great customer service is what we are driven by.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We will always view the job in person before supplying a quote however when booking a quote there are a few questions we will ask you to help with a smooth start.  What is it you are looking at getting done? If it's a repair how urgent? What type of roof is it? Do you know a rough size?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Request our specialised 3 price quotes. Ask questions, tell us your thoughts and ideas. We will price match or beat other quotes

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

For a successful referral from you, we will reward you with 10% cash back on your paid invoice. So contact your friends and family, share our business on facebook, tell your neighbours. Spend that cash on something else

Question 12

What makes your pricing competitive?

Accepted Answer

Our pricing is based on your needs, prefrences and price range. Wether you want to supply materials or you want us to supply them on request we can give you up to 3 different price ranges/comparisons

Question 13

How do you normally charge for your service?

Accepted Answer

We like to be certain that we are up front from the start so it doesn't matter how big or how small your job is. Or how close or how far you are. We will come to you for a free quote on your job and for your piece of mind you know who we are and how we can help you.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Coming soon. . . "Dry ridge system" Say goodbye to old school rules. NO MAINTENANCE!! Find out more today! enquiries are free all day every day

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have over 20 years experience in the trade with qualifications from Australia and the U.K. We use the tricks of the trade to save you money with a great result. Guaranteed!

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